(Hybrid) Customer Service Specialist II -Transportation Management

Uber Freight•Rogers, AR

10h•Hybrid

About The Position

The Customer Support Specialist plays a vital role within our Operations team. This position is responsible for ensuring timely delivery of customer shipments, maintaining daily communication, and building strong relationships with both customers and carriers. This is a full-time, day shift position (Monday through Friday) based out of our Uber Freight Center of Excellence in Rogers, AR. The role follows a hybrid work model, offering a flexible combination of remote and in-office work. Uber Freight helps companies move goods more reliably and efficiently. We bring together the technology, people, and transportation capacity they need, using real‑time data from millions of shipments to guide smarter decisions. That helps customers spot issues early, avoid costly surprises, and deliver on time. Uber Freight works with 1 in 3 Fortune 500 shippers across North America and manages over $17B in freight.

Requirements

High school diploma or GED equivalent
1+ years of customer service experience /Or Transportation Experience
Basic proficiency with Google Workspace or Microsoft

Nice To Haves

Bachelor’s degree in Transportation, Logistics, or Supply Chain Management.
2+ years of deep experience in the logistics industry.
Analytical Mindset: Familiarity with BI and Tableau reporting to turn data into actionable insights.
Advanced proficiency with Google Workspace or Microsoft Office Suite.

Responsibilities

Use Transportation Management System to process shipment entries and actively lead timely performance/automation objectives
Maintain consistent and professional communications; effective, prompt and courteous communications with respect to difficult situations, relaying service failures, etc.
Exceed customer on-time pick-up and delivery expectations
Supervise shipments and revise when vital based on changing shipper, customer, and carrier needs
Utilize external websites and other tools of communication to set shipment appointments
Update load status in the system, e.g. loaded pick-up, delivery, empty, etc.
Set up new Receivers, vendors, and supplier’s locations
Work directly with Logistics Teams to assist with shipment issues or problem-solving
Correspond with customer and carrier regarding detention and other accessorial information
Set up new customer and vendor users on the Transportation Management System
Acquire solid understanding of customer business practices and workflow