Customer Service Specialist II

Rockline Industries, people who make it right • Springdale, AR

2d • Hybrid

About The Position

At Rockline Industries, we don’t just manufacture consumer packaged goods — we
build trusted partnerships and create meaningful impact. As a privately held
industry leader, we are guided by our RRITE values: Renew, Respect, Integrity,
Teamwork, and Excellence. These values shape how we work, how we collaborate,
and how we show up for our customers and each other.

We’re looking for a Customer Service Specialist II — an experienced customer
service professional who takes pride in owning accounts end‑to‑end, solving
complex issues, and partnering cross‑functionally to deliver a high level of
service. If you enjoy being the go‑to person for your accounts and want to work
for a company that values your expertise, this role may be a great fit.

As a Customer Service Specialist II, you’ll manage business-to-business (B2B)
customer accounts from order to cash, providing advanced support while serving
as a trusted internal and external partner.

Requirements

• High School Diploma required
• 4+ years of business‑to‑business customer service experience or equivalent B2B account management experience
• Or 2 years of customer service experience with prior Rockline experience and exposure to order management (Quality, Supply Chain, Operations)
• Proven experience managing customer accounts end‑to‑end
• ERP system experience required (JDE strongly preferred)
• Microsoft Word and Excel proficiency required
• Strong written, verbal, and interpersonal communication skills
• Solid problem‑solving, analytical, and organizational skills
• Ability to work cross‑functionally in a fast‑paced environment

Nice To Haves

• Logility experience
• Supply Chain Principles certification

Responsibilities

• Review and process EDI and manual customer orders with accuracy and efficiency
• Manage customer items, pricing, addresses, and profiles
• Monitor item transitions, special delivery requirements, and order changes
• Track customer orders from entry through delivery and invoicing
• Communicate proactively on order status, product availability, and delivery appointments
• Serve as the primary contact for assigned customer accounts
• Execute and manage transportation strategies in partnership with internal teams
• Ensure order, invoice, and accounting accuracy, including advanced updates and follow‑through
• Review and respond to daily reports; identify trends, risks, and opportunities
• Troubleshoot complex issues and escalate appropriately when needed
• Identify and support customer service and account management process improvements
• Partner closely with Sales, Transportation, Quality Assurance, Scheduling, and Forecasting teams
• Complete quarterly goals and maintain an individual development plan
• Demonstrate a strong commitment to Rockline’s RRITE values and workplace safety
• Contribute to a collaborative team environment and support additional responsibilities as needed

Benefits

• Values‑Driven Culture – Our RRITE values guide how we work together every day
• Flexibility – Options for on‑site, flex, or remote work
• Meaningful Work – Own customer relationships and make a real impact
• Professional Growth – Clear goals, training, and development planning
• Stability & Purpose – A strong, privately held company with long‑term vision

What This Job Offers

• Career Level: Mid Level
• Education Level: High school or GED