Customer Service Specialist
Stone Ground Bakery and Wheat Montana•Salt Lake, NM
1d•$18 - $19
About The Position
The Customer Service Specialist I, is the first point of contact with customers and must represent the Company in a positive manner. They will assist with retail sales, product questions, order processing, product or service issues, and additional needs as they arise.
Requirements
- Strong communication skills—both written and verbal
- Proficiency in Microsoft Office Suite
- Excellent time management and organizational skills
- Ability to resolve conflicts and prioritize tasks effectively
- Ability to sit at a desk and work on a computer for extended periods
- Occasionally lift up to 15 pounds
- A positive, professional attitude in all interactions
- Reliability and punctuality
- Flexibility and adaptability to change
- Team-oriented mindset and willingness to assist others
- Clear and consistent communication with supervisors and peers
- Entry-Level – 0-2 years customer service-related work, high-school diploma or GED required
- Intermediate-Level - 3+ years direct customer service experience and an associate’s degree or higher preferred
Nice To Haves
- Intermediate-Level - 3+ years direct customer service experience and an associate’s degree or higher preferred
Responsibilities
- Be the first point of contact for customers via phone and email
- Process orders for fresh and frozen bread with accuracy and care
- Communicate professionally with Brokers, Buyers, and our Sales Team
- Proactively identify and resolve pricing, delivery, and quantity issues
- Provide product brochures, spec sheets, and photos upon request
- Support large-volume customers with top-tier service
- Maintain accurate records of quality and service issues
- Set up new customer accounts and manage data entry
- Stay informed about our products and their applications across industries
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
101-250 employees
