Customer Service Specialist I

Brentwood Industries, Inc.•Reading, PA

4h•Onsite

About The Position

The Customer Service Specialist will provide enthusiastic support to opportunities and increase sales within Aftermarket Parts and Media. Much of Brentwood Polychem aftermarket is transactional parts replacement on a like-for-like basis. The specialist takes (via phone or electronic) customer requests for parts, material or components and prepares quotations submitted to the customer. The inquiries that will be fielded by this position may be domestic or international. Many of the inquiries are for high usage parts and material where the specialist compares the customer request for quotation (RFQ) to the Brentwood Polychem database and using that data, generates a proposal. If the proposal generates an order, the specialist then enters the order into the system. Employee may perform other related duties as required to meet the ongoing needs of the organization.

Requirements

Bachelor’s degree from a four-year college or university or equivalent related experience in the Water and Wastewater industry for municipal and industrial markets.
Ability to read and interpret customer requests for parts. Ability to read archive Bill of Materials and translate to new part numbers. Fluent and personable verbally, to be able to take customer requests and convert to written form and enter into company data systems.
Ability to perform basic mathematical functions. Know fractions, percentages, and simple financial calculations to be able to generate customer proposals.
Ability to take old document data and revise to current standards using look-up tables and charts. Be able to recognize trends and bring to management when deviations are noticed.
Possess business-related computer skills including Microsoft Office Suite, CRM Software and ERP systems.

Responsibilities

Drive profitable Aftermarket sales growth to align with strategic growth plan and Company objectives.
Work in a matrix organization coordinating Aftermarket activities with appropriate Regional Sales Managers and channel sales organizations. Raise all encountered issues in professional fashion and follow until resolution.
Prepare proposals accurately, enter orders promptly, provide project planning activities.
Report all ‘direct to customer proposals’ to Representatives and Regional Sales Managers. In the event of larger, multi-year purchase type of RFQs, coordinate with Product Line Managers and Regional Sales Managers. Assist other team members as needed to cover for other team members.
Collaborate and assist internal departments in support of sales growth: Product Line Managers, Marketing, Project Planning, Engineering Contract Administration and Finance.
Take additional direction and technical guidance from both Solutions and Upgrades Specialist/engineers/managers and Product Line Manager.
Attend and assist with local and regional trade shows.
Develop working relationship with all Representative firms in designated coverage areas and promote aftermarket sales with Reps.
Ability to accommodate occasional domestic travel including overnight stays.