Customer Service Specialist I

Town of Warrenton•Warrenton, VA

10h•$16 - $25

About The Position

This position is responsible for providing customer service, administrative support, as well as maintaining equipment and supplies, in addition to providing services, information, and assistance to the public. Provides facility oversight/management and leadership of facility staff when on duty. Performs intermediate administrative support work through a variety of office assistance and administrative tasks; does related work as required that has been previously approved or directed by supervisor. Customer Service Specialist, Level I duties include, but are not limited to:

Requirements

High School Diploma or equivalent
Minimum of six (6) months of related work experience in customer service, preferred if during recreational or educational activities.
Valid Virginia (VA) Driver's License - Must have upon hire. If relocating to VA, a valid VA drivers' license is required to be obtained within one (1) year from date of hire.
CPR/FA certification - Must obtain within thirty (30) days from date of hire.
Knowledge of general office administrative practices.
Knowledge of principals of governmental organization and administration.
Ability to effectively communicate and interact with supervisors, members of the general public, employees, Town Officials and others involved in performance of job duties; ability to assemble reports in a concise, clear and effective manner.
Ability to use independent judgement and work with little direct supervision.
Ability to operate a computer, and other office equipment needed to perform job duties, proficiency in various software, including Microsoft Office suite; and excellent interpersonal skills and ability to work in a team environment.

Responsibilities

Provide friendly, helpful customer service to patrons and staff.
Operate a multi-line phone system, courteously answering and screening incoming calls, and directing them to the appropriate staff or department based on the caller’s needs.
Provides tours of facility and explanation of programs and services.
Maintain clear communication with staff, patrons, and leadership to address issues or concerns promptly.
Assist with facility supervision.
Control facility traffic.
Monitors all people accessing facility, in particular those utilizing the upstairs space.
Provide explanation of facility rules.
Conduct sales transactions.
Operate a point-of-sale system (recreation management software program).
Reconcile cash drawers.
Ensures efficient and effective use of Town equipment and property in accordance with all applicable policies and procedures.
Assists as needed to accomplish a variety of reporting requirements.
Assists with room set up and tear down for rentals and internal programs and events.
Assists with departmental events and the yearly shutdown, as needed.
Assists as needed under the instruction of the Facility Operations Manager or Manager on Duty as needed.