Customer Service Specialist I

Nikon Metrology, Inc. • Brighton, MI

23h • Hybrid

About The Position

Nikon Metrology is seeking a Customer Service Specialist who brings together exceptional customer service and strong administrative skills to help drive smooth, efficient business operations. In this role, you will serve as a key point of contact for customer inquiries while supporting internal coordination and ensuring accurate compliance and documentation processes.

Requirements

• High School Diploma
• 2-4 years Administration
• Proficiency in Microsoft Office applications.
• Strong communication, organizational, and multitasking skills.
• Proven ability to manage high volumes of email and request-driven work.
• Adaptability to evolving systems and procedures.
• High attention to detail
• Strong time management and organizational skills.
• Ability to multitask, prioritize effectively, and work independently.
• Strong interpersonal and conflict-resolution skills.
• Strong telephone and email skills, with experience completing many professional daily contacts to customers.
• Excellent verbal and written skills.
• Proficient at corporate productivity and web presentation tools.
• Strong listening skills
• Experience working in a corporate ERP environment

Nice To Haves

• Associate or Bachelor’s degree
• Experience supporting service operations
• Technical background
• Spanish fluency

Responsibilities

• Respond to customer inquiries via phone, email, and other channels; follow through to resolution and satisfaction.
• Source and qualify service opportunities through inbound leads and targeted outbound outreach.
• Generate and process quotations for service, upgrades, training, software, and contracts; retrieve and submit purchase orders.
• Maintain accurate CRM records; manage upgrade and aftermarket opportunities to support contract retention and revenue growth.
• Coordinate with service and engineering teams to ensure technical requirements are met.
• Other duties as assigned.
• Manage incoming calls and ensure they are routed appropriately
• Office administrative support as assigned
• Manage the Reception Inbox and AnswerFirst routing; respond to and direct emails appropriately, promptly and professionally.
• Document and continuously improve written processes and standard operating procedures.
• Improve processes.
• Assist in developing marketing materials.
• Backup for contract quoting.

Benefits

• Work Life Balance
• We understand the hustle and bustle of everyday life and the importance of work life balance, which is why we offer in office and hybrid working dynamics + refresh days!
• Personal Development
• We want you to grow with us and be the best version of yourself, which is why we offer competitive compensation, training/advancement opportunities and tuition reimbursement.
• Amazing Medical Benefits & Perks
• We will take care of you with industry leading medical, dental; vision plans and many more benefits that allow us and you to continue to be AMAZING!

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED