Customer Service Specialist I (Seasonal)

Willamalane Park and Recreation District•Springfield, OR

8d•Onsite

About The Position

This Willamalane front desk position provides excellent customer service to patrons in person and over the phone. From being a resource to the public on district information to helping people register for programs, this position is typically the first point of contact for people calling or visiting our facilities. Additionally, this position supports Willamalane programs and special events by assisting in program rental room and court set ups, checking on equipment needs and being on site to help resolve facility issues that might occur. Light custodial work is an expectation of this position. This position could be scheduled at any Willamalane facility and may work other job-related duties as assigned. Hours include nights and weekends. An employee in this classification is responsible for monitoring programs and facility operations. Solicits patron compliance with facility policies, procedures and safety guidelines, and completes records and documentation as required. Work is performed under the supervision of a Program Manager, who reviews work primarily on the basis of direct observation and interaction, and information from coworkers and patrons.

Requirements

High school graduation or equivalent and one year of customer service, facility set up and or cashier experience in a busy and highly public environment; or any satisfactory combination of experience and training which demonstrates the knowledge, skills, ability, maturity and professional judgment to perform the above-described duties.
Possession of or ability to obtain current First Aid and CPR/AED certificates;
Because this job is considered safety sensitive, a drug screen test will be required prior to employment.

Nice To Haves

Spanish speaking preferred; a bilingual rate adjustment is contingent upon passing a proficiency test.

Responsibilities

Answer a telephone operating system directing calls to appropriate personnel and departments while multitasking with patrons at the front desk.
Respond to a variety of patron's questions in regard to programs, events, rentals, parks, etc.
Assists patrons with program registration, facility rentals, memberships and other needs as required.
Professionally respond to suggestions and concerns from patrons regarding programs, activities, policies and practices.
Provide excellent internal and external customer service.
Create a positive experience for coworkers and patrons through professional and courteous behavior and effective problem-solving resolution.
Communicate effectively and work cooperatively with all district staff.
Compliant with district and department policies and procedures.
Work a flexible schedule, including weekends and evenings.
Problem-solve with participants regarding program activities, rentals, and events.
Set up and take down chairs, tables, nets, tennis posts, volleyball posts, bleachers and appropriate equipment in accordance with specified schedules; provide other necessary support as needed.
Provide facility support by assisting the custodial team with light cleaning duties including but not limited to; emptying garbage, sw eeping, mopping, vacuuming, disinfecting surfaces, washing windows, light laundry and performing other custodial duties as assigned.
Provide programmatic support by making appointments, notifying participants of program/class cancellations/changes and maintaining records and files for programs.
Provide office support by creating correspondence, memos, calendars, rosters, and lists. May also make photocopies, collate and create files for program/staff.
Attend and participate in mandatory front desk meetings and training as appropriate and relevant to assignments and duties.
Open and close facility including securing rooms, turning off lights and other equipment, and locking/arming the facility.
Work independently and also as a team.
Enforce appropriate building/facility operating policies and procedures.
Respond positively to feedback and accept direction.
Perform emergency support as directed in the emergency action plan.
Administer First Aid, CPR, and AED and responds to emergencies as required

Benefits

Annual cost of living increase (up to 4% as approved by the Board).
Merit increase (3%) upon successful completion of probationary period and then annually.
Additional $1/hour increase upon successful completion of a Spanish or American Sign Language (ASL) competency test.
Discount on selected childcare programs (see Policy Manual for restrictions).
25-percent discount on certain recreation programs.
Holiday Pay (double time) for any hours worked on district designated holidays.
Sick leave accrual: 1 hour for every 30 hours worked. Part-time staff may use sick leave beginning on their 91st day of employment.
Free use of pools for lap and play swim for employee only. Discount for household members.
Free use of fitness center for employee only. Discount for household members.
Free Wellness programs for employee.
Payroll direct deposit is available.