Customer Service Specialist I - Front Counter

Harris Central Appraisal District • Houston, TX

2d

About The Position

Join an organization that values it's community and employees! The purpose of this entry-level position is to provide general services information and resolve any emerging problems customers might face. This position must maintain a high level of professionalism, courtesy and patience to present the district in the best light possible. This role will have a basic knowledge of the district's policies and procedures and provide recommendations for appropriate resolution of problems. This position will perform routine customer service support activities and tasks related to their area of focus with direct supervision. EDUCATION/POSITION SPECIFIC REQUIREMENTS & WORK EXPERIENCE EDUCATION REQUIREMENTS High School Diploma or equivalent required WORK EXPERIENCE 2 years of related work experience

Requirements

• High School Diploma or equivalent required
• 2 years of related work experience
• Texas Property Tax Code
• Windows operating system
• Positions in this class typically require repetitive motions, walking, talking and hearing.
• Must be able to sit or stand for extended periods of time with ability to reach, bend and move up/down on steps.
• Must be able to lift up to 50-pounds.
• The position requires considerable concentration, creativity and ability to manage time effectively.
• The position is subject to stress caused by a changing public environment, mandatory deadlines and heavy workload.
• Requires the ability to ask questions that will bring forth the information needed to make sound decisions.

Responsibilities

• Serve property owners, general public, and other HCAD divisions in a professional, courteous and empathetic manner.
• Identify and assess customers' needs to achieve satisfaction.
• Handle customer complaints to provide appropriate solutions and alternatives to ensure resolution.
• Provide accurate, valid, and complete information clearly and concisely utilizing the right methods and tools.
• Operate a PC and become familiar with HCAD's various computer systems (i.e. AVS, HTS, MTS, ACTS, CAMA, etc.).
• Maintain awareness of changes in the district policies and procedures and important deadlines for action.
• Handle special projects as assigned by researching and presenting information.
• This position must successfully complete TDLR approved courses 101, 102, 4 and 7 within two (2) years of employment.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED