Customer Service Specialist I

Brandcoven•Atlanta, GA

3d•Remote

About The Position

We are seeking a highly motivated and customer-oriented individual to join our team as a Customer Service Specialist I. This is a remote position, allowing you to work from the comfort of your own home. As a Customer Service Specialist, you will be responsible for providing excellent customer service to our clients and ensuring their satisfaction with our services.

Requirements

High school diploma or equivalent
1-2 years of experience in customer service or a related field
Excellent communication and interpersonal skills
Ability to multitask and prioritize in a fast-paced environment
Proficient in Microsoft Office and other relevant software
Experience with CRM software is a plus
Strong problem-solving skills and attention to detail
Ability to work independently and as part of a team
Availability to work full-time or part-time, including weekends if needed
Must have a quiet and dedicated workspace at home with reliable internet connection

Nice To Haves

Experience with CRM software is a plus

Responsibilities

Respond to customer inquiries and concerns in a timely and professional manner
Provide accurate information about our services and address any questions or issues
Assist clients with setting up and managing their accounts
Troubleshoot technical issues and escalate to the appropriate team when necessary
Collaborate with other team members to ensure a seamless customer experience
Maintain accurate records of customer interactions and transactions
Follow up with clients to ensure their needs are met and their concerns are addressed
Stay up-to-date on industry trends and best practices to provide the best service to our clients