CUSTOMER SERVICE SPECALIST - CLINIC

Access: Supports for Living•Newburgh, NY

14d•$22

About The Position

At Access: Supports for Living and our Access: Network partners, we help people live the healthiest and fullest lives possible - and we support our staff in doing the same. Across our family of organizations, team members work in mental health, substance use, disability, employment, housing, and family services, doing meaningful work in a collaborative and respectful environment. We offer supportive leadership, opportunities to learn and grow, competitive benefits, and the chance to build a career with purpose. If you’re looking for work that matters and a team that values what you bring, the Access Network is a great place to be. Location: Newburgh NY Hours - Monday - Friday 10 am - 6pm (40hrs weekly) Rate of pay: $22.00 per hour OVERVIEW OF PRIMARY RESPONSIBILITES: In this role you will: Be customer focused, able to multi-task in a high volume community counseling center Registering new clients for services, verifying insurance information, collecting co-pays, and scheduling appointments Answering phones, directing calls and taking messages Scanning to electronic healthcare record, copying, filing, and archiving charts Submitting emails Perform other duties as assigned QUALIFICATIONS: The ideal candidate will: Have a minimum 1 year in a clerical support role Have computer skills (Microsoft Word, Excel, Outlook) and experience working with electronic health records. Possess excellent communication, customer service, and organizational skills Bilingual English and Spanish speaking a plus PRIMARY FUNCTIONS: Answering Calls Emailing Faxing Co-Pay collection Mail Processing Appointment Scheduling Registration of new clients ADDITIONAL FUNCTIONAL / ORGANIZATIONAL SUPPORT: Assignments may be determined at a future date QUALIFICATIONS AND ATTRIBUTES: The ideal candidate will: Have a minimum 1 year in a clerical support role Have computer skills and experience working with electronic health records Possess excellent communication, customer service, and organizational skills Bilingual English and Spanish speaking a plus EDUCATION AND EXPERIENCE: High School Diploma or GED PHYSICAL CHARACTERISTICS: Must be capable to sit or stand in front of a computer for long-periods of time Able to work in open space floor plan Must be capable to move throughout work day and follow people served throughout community Work alongside co-workers within 3 feet Must be able to move in tight spaces Occasional lifting of > _25+ pounds An Equal Opportunity Employer, including disability and Veterans

Requirements

Have a minimum 1 year in a clerical support role
Have computer skills (Microsoft Word, Excel, Outlook) and experience working with electronic health records.
Possess excellent communication, customer service, and organizational skills
High School Diploma or GED
Must be capable to sit or stand in front of a computer for long-periods of time
Able to work in open space floor plan
Must be capable to move throughout work day and follow people served throughout community
Work alongside co-workers within 3 feet
Must be able to move in tight spaces
Occasional lifting of > _25+ pounds

Nice To Haves

Bilingual English and Spanish speaking a plus

Responsibilities

Registering new clients for services, verifying insurance information, collecting co-pays, and scheduling appointments
Answering phones, directing calls and taking messages
Scanning to electronic healthcare record, copying, filing, and archiving charts
Submitting emails
Perform other duties as assigned
Answering Calls
Emailing
Faxing
Co-Pay collection
Mail Processing
Appointment Scheduling
Registration of new clients