Customer Service Section Manager (Public Service Administrator Opt 1)

State of Illinois•Springfield, IL

11d•Onsite

About The Position

The Department of Healthcare and Family Services, Division of Eligibility, Bureau of All Kids is seeking to hire a highly motivated, qualified individual to lead a team of casework staff. This position plans, directs and evaluates work performed for the Bureau of all Kids determining initial and ongoing medical eligibility. This position explains and implements program policies and procedures; develops and implements program goals and objectives and confers with management on the integration of program functional activities. The ideal candidate will demonstrate a dedication to teamwork, ability to work in a fast-paced environment and have working knowledge of Medicaid programs including AABD. The ideal candidate will have experience managing large scale operations and have the desire to promote and provide quality customer service. HFS values employees with different backgrounds, life experiences, and talents. Employees receive a robust benefit package including: Monday-Friday work schedule Flexible work schedules are available in many program areas. (Remote work may be an option for certain positions.) Health, Life, Vision, and Dental Insurance Pension Plan Paid Parental Leave Deferred Compensation Program and other pre-tax benefit programs (Medical/Daycare) Employees earn (12) paid Sick Days annually. New Employees earn (10) paid Vacation Days their first year of service and can earn up to (25) paid Vacation Days annually. Employees earn (3) paid Personal Days annually. (13-14) paid holidays annually (based on start date) If you are seeking a new opportunity, and this position appeals to you, please apply today! At the Illinois Department of Healthcare and Family Services (HFS), we value staff as our greatest asset. We work in a spirit of teamwork to help millions of Illinoisans access high quality healthcare and fulfill child support obligations to advance their physical, mental, and financial well-being. We provide healthcare coverage for children and adults through Medicaid and other medical programs, and we help ensure that children receive financial resources from both their parents through Child Support Services. The HFS Office of the Inspector General investigates, audits and reviews program activity to ensure the integrity of our programs is maintained. HFS is committed to promoting and preserving a workplace culture that embraces diversity, equity, and inclusion. We welcome and value employees with different backgrounds, life experiences, and talents. It is the collective sum of our individual differences that provides a broad perspective, leading to greater innovation and achievement. In recruiting for our team, we recognize the unique contributions of each applicant regardless of culture, ethnicity, race, national origin, sex, gender identity and expression, age, religion, disability, and sexual orientation. HFS is an equal opportunity employer.

Requirements

Requires knowledge, skill, and mental development equivalent to completion of four (4) years of college, preferably withcourses in business or public administration
Requires prior experience equivalent to three (3) years of progressively responsible administrative experience in a public orbusiness organization
Requires completion of a background check and self-disclosure of criminal history
Requires the ability to utilize and maintain state issued equipment such as a laptop
Requires the ability to travel in the performance of duties, with overnight stays as appropriate
This position has been found to meet the requirements in section 4A-101 of the Illinois Governmental Ethics Act requiringthe occupant/employee to file a Statement of Economic Interest. The Illinois Governmental Ethics Act (5 ILCS 420/4A et seq.)requires certain state officials and employees to file annual Statements of Economic Interest with the Office of the Secretaryof State that will be made available for examination and copying by the public. All employees required to file a Statement ofEconomic Interest are also required to file the Supplemental Statement of Economic Interest with the Executive EthicsCommission. (See Executive Order 15-09) Fines and penalties apply to untimely filings
The conditions of employment listed here are incorporated and related to any of the job duties as listed in the jobdescription

Nice To Haves

Three (3) years of administrative experience in a healthcare field
Three (3) years of experience developing and implementing program and operational policies and procedures including butnot limited to health benefit programs such as Medicaid
Three (3) years of experience implementing and ensuring adherence to federal and state rules and regulations
Two (2) years of experience in the development and application of Medicaid eligibility requirements, standards, methods,and procedures for determining eligibility
Three (3) years of experience supervising staff
Three (3) years of experience acting as spokesperson in meetings with healthcare providers and other interested parties

Responsibilities

Subject to management approval, serves as Customer Service Section Manager for the Bureau of All Kids
Serves as full line supervisor
Reviews, evaluates, and monitors enrollment and billing procedures relative to the billing of services, coveredservices, policies, rules, and regulations
Reviews and evaluates drafts of policies, rules, regulations, informational materials, and notices governing AllKids enrollment and case management relating to Medicaid
Confers with, advises, and represents the Agency in meetings with providers, other Agency representatives, andinterested parties
Responds to inquiries regarding the All Kids Program’s services and utilization
Performs other duties as required or assigned which are reasonably within the scope of the duties enumeratedabove

Benefits

Monday-Friday work schedule
Flexible work schedules are available in many program areas. (Remote work may be an option for certain positions.)
Health, Life, Vision, and Dental Insurance
Pension Plan
Paid Parental Leave
Deferred Compensation Program and other pre-tax benefit programs (Medical/Daycare)
Employees earn (12) paid Sick Days annually.
New Employees earn (10) paid Vacation Days their first year of service and can earn up to (25) paid Vacation Days annually.
Employees earn (3) paid Personal Days annually.
(13-14) paid holidays annually (based on start date)