Customer Service Administrator 1
About The Position
As a Customer Service Administrator 1, you will be responsible for general clerical duties that assist in the operational function of the Service Center. Perform a variety of functions that may include a specialization or combination of activities in areas such as scanning, driver check-in, working in the Gate Office, cashier, or receptionist. Use a scanning machine to ensure bills are properly loaded into the Company’s computer system for processing. Perform pick-up of bills in routing office and delivers to various locations on the dock. Aid the Linehaul Dispatch area, as needed, when associates are on vacation or are out sick. Receive drivers at gate and obtain information on driver’s name and freight that is on the trailers. A ssign drivers a number and assign appropriate place to unhook trailer. Direct visitors and truckers to various parts of the building or premises. Balance daily cash report and account for all bills and make and prepare all bank deposits and checks and verify all night deposits. Provide daily phone coverage for the Service Center by operating a switchboard console. Provide applicants with applications and collect them upon completion and welcomes visitors to the Service Center.
Requirements
- High School Diploma or GED
- ability to satisfactorily pass background check and alcohol and drug test
- 6 months of related experience and/or previous office experience
- strong customer relations skills to communicate effectively with internal and external customers
- ability to manage multiple tasks with interruption
- computer skills
- be familiar with Microsoft Office applications
Nice To Haves
- previous experience with Customer Service
- Microsoft Outlook
- Microsoft Excel
- Multi-line phone systems
Responsibilities
- scanning
- driver check-in
- working in the Gate Office
- cashier
- receptionist
- Use a scanning machine to ensure bills are properly loaded into the Company’s computer system for processing
- Perform pick-up of bills in routing office and delivers to various locations on the dock
- Aid the Linehaul Dispatch area, as needed, when associates are on vacation or are out sick
- Receive drivers at gate and obtain information on driver’s name and freight that is on the trailers
- Assign drivers a number and assign appropriate place to unhook trailer
- Direct visitors and truckers to various parts of the building or premises
- Balance daily cash report and account for all bills and make and prepare all bank deposits and checks and verify all night deposits
- Provide daily phone coverage for the Service Center by operating a switchboard console
- Provide applicants with applications and collect them upon completion and welcomes visitors to the Service Center
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
