CUSTOMER SERVICE/SCHEDULER

Parker Trutec•Springfield, OH

About The Position

The Production Control Scheduler position requires a professional, organized individual with the ability to take ownership of new projects. This role requires management of multiple projects simultaneously, accuracy in daily work, and the ability to meet deadlines in a fast-paced environment. This position’s duties include scheduling customer products through the heat treating process and communicating with the customer.

Requirements

Good analytical skills, good written and verbal communication skills
Ability to work well with others in coordination of multiple job tasks involving several process steps and several work shifts
Record of dependability and good attendance
Demonstrated ability to be leader
Basic computer skills with Word/Excel/Outlook
Willing to work overtime as needed
Must be able to answer customer phone calls in a professional manner
Must be able to work with all Associates throughout the organization to achieve desired results
Must be able to operate and be expert in Visual Shop Software and Macola as required (experience in VS, Ship/Rec)

Responsibilities

Work closely with applicable Departments on shop floor and also with office accounting staff
Follow all customer work instructions, PQCT’s, and Visual Shop/Macola Paperwork
Ability to identify all parts, verify control tags/VS paperwork is accurate and matches part identification
Communicate with all responsibility premium positions to ensure customer receives appropriate communication
Ensure that the work area remains clean, safe, and well organized at all times
Participate actively in the 5S Program
Enforce all safety regulations
Document discrepancies, overage, shortages, and correct errors
Ensure that all PC tasks required each day are done for the day
Be a backup as needed to other responsibility positions in the PC department
Enter efficiencies daily for responsible scheduling area