Customer Service/ Sales Support Liaison

Thermo Fisher Scientific•Fishers, IN

5d•Onsite

About The Position

As part of the Thermo Fisher Scientific team, you’ll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner and safer. We provide our global teams with the resources needed to achieve individual career goals while helping to take science a step beyond by developing solutions for some of the world’s toughest challenges, like protecting the environment, making sure our food is safe or helping find cures for cancer. A Day in the Life: At Thermo Fisher Scientific, we're seeking a Customer Service/Sales Support Liaison to contribute to commercial excellence within the Transplant Diagnostics Division. You'll manage customer relationships, drive process improvements, and ensure seamless order fulfillment. You'll collaborate across multiple departments to resolve escalations, maintain high service standards, and contribute to our organization's continued growth and success. This role offers professional development opportunities while working with advanced scientific technologies and solutions. Location: Fishers, Indiana. Relocation assistance is NOT provided. Keys to Success:

Requirements

Bachelor's Degree or related experience preferred.
2+ years of experience in customer service, preferably in a scientific, technical, or shared services environment.
Demonstrated expertise in ERP systems (SAP, Oracle), Microsoft Office Suite, and Power BI.
Strong analytical and problem-solving abilities with exceptional attention to detail.
Experience in process improvement and project management.
Proven ability to manage complex customer relationships and resolve escalations.
Strong understanding of customer service metrics.
Ability to work independently while collaborating effectively across functions.
Experience with contract review and commercial terms negotiation.
Excellent organizational and time management skills.
Ability to analyze data and generate actionable insights from customer service metrics.
Experience in managing customer master data and maintaining documentation.
Demonstrated ability to train and mentor other team members.
Ability to adapt to shifting priorities in a results-oriented environment
Travel up to 10-15% may be required.
English proficiency required, additional languages beneficial for international roles.
Must be legally authorized to work in the United States without sponsorship.
Must be able to pass a comprehensive background check, which includes a drug screening.

Nice To Haves

Additional certifications in customer service or process improvement methodologies are beneficial.
Preferred Fields of Study: Business, Science, Biology, Biotechnology, or related field.