Customer Service Sales Specialist
About The Position
Job Opportunity - Customer Service Sales Specialist with Fameccanica in West Chester, OH In office position Are you energized by helping customers solve problems after the sale? Do you thrive in a fast-paced environment where communication and coordination are key? Can you turn technical challenges into customer satisfaction and loyalty? Join Our Team as a Spare Parts Customer Service Specialist! We’re looking for a customer-focused professional who’s passionate about delivering exceptional service and support. In this role, you’ll be the go-to expert for customers needing spare parts or warranty assistance, ensuring their needs are met with clarity, speed, and care.
Requirements
- A passion for serving customers and solving problems.
- Associate degree or equivalent experience in a technical or commercial field.
- Experience in spare parts sales, distribution, or customer service.
- Strong skills in Microsoft Office; SAP and the ability to reach technical drawings experience is a plus.
- Excellent communication and coordination abilities.
Responsibilities
- Communicate daily with customers via phone, email, and portals to understand and fulfill their needs.
- Travel for in person-meetings at customer sites may be required.
- Create spare part proposals, process sales orders, and advise customers on parts availability and pricing.
- Coordinate with internal departments to meet delivery expectations and resolve issues.
- Monitor order progress, confirm ready dates, and proactively communicate changes.
- Support warranty request procedures in line with company policies and contracts.
- Build strong relationships with customers by providing timely and accurate support.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
Number of Employees
11-50 employees
