Customer Service Sales Specialist

Strategic HR Client Job Openings • Cincinnati, OH

1d • Onsite

About The Position

We’re looking for a customer-focused professional who’s passionate about delivering exceptional service and support. In this role, you’ll be the go-to expert for customers needing spare parts or warranty assistance, ensuring their needs are met with clarity, speed, and care.

Requirements

• A passion for serving customers and solving problems.
• Associate degree or equivalent experience in a technical or commercial field.
• Experience in spare parts sales, distribution, or customer service.
• Strong skills in Microsoft Office; SAP and the ability to reach technical drawings experience is a plus.
• Excellent communication and coordination abilities.

Responsibilities

• Communicate daily with customers via phone, email, and portals to understand and fulfill their needs. Travel for in person-meetings at customer sites may be required.
• Create spare part proposals, process sales orders, and advise customers on parts availability and pricing.
• Coordinate with internal departments to meet delivery expectations and resolve issues.
• Monitor order progress, confirm ready dates, and proactively communicate changes.
• Support warranty request procedures in line with company policies and contracts.
• Build strong relationships with customers by providing timely and accurate support.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree
• Number of Employees: 11-50 employees