Customer Service Sales Representative (B2C E-Commerce)
About The Position
We are seeking a results-driven Customer Service Sales Representative to grow our B2C e-commerce revenue through proactive customer engagement and effective sales execution. This role blends inbound sales support with high-quality customer service, converting inbound inquiries into completed sales while identifying opportunities to upsell and cross-sell parts and related products. The ideal candidate has proven success in B2C e-commerce sales, is motivated by performance-based compensation, and is comfortable selling parts. Experience selling construction equipment parts is highly preferred.
Requirements
- Proven experience in B2C e-commerce or inbound sales with measurable results
- Strong closing skills and confidence handling sales conversations
- Customer-focused mindset with a clear drive to generate revenue
- Ability to work toward sales quotas and performance metrics
- Excellent verbal and written communication skills
- Experience using CRM systems, e-commerce platforms, or order management tools
- Strong attention to detail and ability to manage multiple customer interactions
Nice To Haves
- Parts sales experience (automotive, heavy equipment, industrial, or similar industries)
- Experience selling construction equipment parts or related components
- Familiarity with part numbers, SKUs, and compatibility matching
- Background in commission-based or incentive-driven sales roles
Responsibilities
- Convert inbound phone, email, chat, and online inquiries into completed sales
- Identify upsell and cross-sell opportunities to maximize order value
- Recommend the correct parts and products based on customer needs and compatibility
- Meet or exceed individual sales, revenue, and conversion goals
- Accurately quote pricing, availability, shipping options, and lead times
- Process orders, returns, and exchanges with speed and accuracy
- Build strong customer relationships to drive repeat business and loyalty
- Maintain detailed records of customer interactions and sales activity in CRM and e-commerce systems
- Familiarity with Volusion and Shopify is preferred.
- Partner with internal teams to quickly resolve order, shipping, or product issues
- Stay up to date on products, promotions, and inventory availability
Benefits
- Competitive base pay plus uncapped commission
- Performance incentives tied to sales, conversion rates, and average order value
- Full-time, in-office position with a consistent Monday–Friday schedule
- Training and ongoing product support provided
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
101-250 employees
