Success Architect - B2C Commerce

SalesforceIndianapolis, IN
1d

About The Position

Join our team as a Commerce Cloud Success Architect and be a pivotal player in driving success for our customers within the Commerce Cloud product portfolio. As a Subject Matter Expert (SME), you'll contribute to the growth and reputation of Salesforce as a leader in the industry. We are seeking a passionate B2C Commerce Architect with significant experience in delivering B2C Commerce Cloud solutions to large enterprise organizations.

Requirements

  • 6 years proven experience in enterprise consulting, including implementing enterprise software solutions in the Commerce space as a lead developer or architect
  • Proven hands-on experience with Salesforce B2C Commerce platform
  • Deep understanding of data modelling, integration architectures, and data governance best practices.
  • Good understanding of B2C Commerce development tools (Script API, Pipelines, OCAPI/SCAPI, PWAKit)
  • Understanding of web technologies like HTML, SQL, Javascript, XML, JSON, and CSS.
  • Experience with system architecture design and integration patterns
  • Deep understanding of B2C Commerce Merchant Tools with hands-on experience using them to troubleshoot and solve real business challenges
  • Good understanding of the relationships between Business Manager, storefront, Einstein configurator and Reports & Dashboards
  • Excellent communication skills, and ability to work collaboratively with cross-functional teams from Developer over Merchant to Executive
  • Customer-centric discovery - ability to ask questions and challenge assumptions with empathy to identify the real problem to solve
  • Knowledge of functions outside of Commerce that impact Commerce operations and decision making
  • Proactive and self-starting attitude with the ability to manage tasks independently while collaborating remotely with customers and colleagues
  • Values the importance of Data Ethics and Privacy by ensuring that customer solutions adhere to relevant regulations and best practices in data security and privacy

Nice To Haves

  • Salesforce certifications: B2C Commerce Developer, B2C Commerce Architect
  • Knowledge in Salesforce Order Management and Salesforce B2B Commerce
  • Additional Salesforce certifications (Salesforce Administrator, Experience cloud, Experience implementing Salesforce Clouds, Multi-cloud scenarios - Sales, Service, Industries or Marketing)
  • Familiarity with Salesforce’s technical architecture: APIs, Standard and Custom Objects, APEX, AI concepts, Customer Data Platforms or Data Lakes

Responsibilities

  • Engage with our Signature Success Plan customers, evaluating and recommending optimization strategies for technical architecture, DevOps, performance, and solution design specific to B2C Commerce.
  • Serve as a trusted Commerce Cloud SME for our broader Cloud Success organization, providing proactive and reactive Architecture, Solution Strategy, Thought Leadership, and Product expertise.
  • Translate complex technical concepts for diverse audiences, ranging from Technical and Business stakeholders to Executive Leadership, establishing yourself as a trusted advisor in crucial conversations.
  • Identify and evaluate capability gaps, recommending standard product enhancements or creative custom solutions to maximize customer success and adoption.
  • Build strong relationships with both internal and external business partners, collaborating on initiatives that contribute to broader goals and growth.

Benefits

  • time off programs
  • medical
  • dental
  • vision
  • mental health support
  • paid parental leave
  • life and disability insurance
  • 401(k)
  • an employee stock purchasing program
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