Success Architect - B2C Commerce

Salesforce•Indianapolis, IN

About The Position

Join our team as a Commerce Cloud Success Architect and be a pivotal player in driving success for our customers within the Commerce Cloud product portfolio. As a Subject Matter Expert (SME), you'll contribute to the growth and reputation of Salesforce as a leader in the industry. We are seeking a passionate B2C Commerce Architect with significant experience in delivering B2C Commerce Cloud solutions to large enterprise organizations.

Requirements

6 years proven experience in enterprise consulting, including implementing enterprise software solutions in the Commerce space as a lead developer or architect
Proven hands-on experience with Salesforce B2C Commerce platform
Deep understanding of data modelling, integration architectures, and data governance best practices.
Good understanding of B2C Commerce development tools (Script API, Pipelines, OCAPI/SCAPI, PWAKit)
Understanding of web technologies like HTML, SQL, Javascript, XML, JSON, and CSS.
Experience with system architecture design and integration patterns
Deep understanding of B2C Commerce Merchant Tools with hands-on experience using them to troubleshoot and solve real business challenges
Good understanding of the relationships between Business Manager, storefront, Einstein configurator and Reports & Dashboards
Excellent communication skills, and ability to work collaboratively with cross-functional teams from Developer over Merchant to Executive
Customer-centric discovery - ability to ask questions and challenge assumptions with empathy to identify the real problem to solve
Knowledge of functions outside of Commerce that impact Commerce operations and decision making
Proactive and self-starting attitude with the ability to manage tasks independently while collaborating remotely with customers and colleagues
Values the importance of Data Ethics and Privacy by ensuring that customer solutions adhere to relevant regulations and best practices in data security and privacy

Nice To Haves

Salesforce certifications: B2C Commerce Developer, B2C Commerce Architect
Knowledge in Salesforce Order Management and Salesforce B2B Commerce
Additional Salesforce certifications (Salesforce Administrator, Experience cloud, Experience implementing Salesforce Clouds, Multi-cloud scenarios - Sales, Service, Industries or Marketing)
Familiarity with Salesforce’s technical architecture: APIs, Standard and Custom Objects, APEX, AI concepts, Customer Data Platforms or Data Lakes

Responsibilities

Engage with our Signature Success Plan customers, evaluating and recommending optimization strategies for technical architecture, DevOps, performance, and solution design specific to B2C Commerce.
Serve as a trusted Commerce Cloud SME for our broader Cloud Success organization, providing proactive and reactive Architecture, Solution Strategy, Thought Leadership, and Product expertise.
Translate complex technical concepts for diverse audiences, ranging from Technical and Business stakeholders to Executive Leadership, establishing yourself as a trusted advisor in crucial conversations.
Identify and evaluate capability gaps, recommending standard product enhancements or creative custom solutions to maximize customer success and adoption.
Build strong relationships with both internal and external business partners, collaborating on initiatives that contribute to broader goals and growth.