Customer Service

One Way Safety•La Grange Park, IL

26d

About The Position

One Way Safety is a leading safety products distributor dedicated to protecting workers across the Oil & Gas, Manufacturing, and Construction industries. We pride ourselves on precision, speed, and deep product knowledge. We are looking for a detail-oriented professional to join our team in La Grange to serve as a vital link between our products and our customers. The Role As a Customer Service & Sales Representative, you won’t just take orders—you’ll manage the heartbeat of our sales operations. You will be responsible for ensuring data integrity, maintaining lightning-fast response times, and proactively identifying growth opportunities within our existing customer base.

Requirements

Education: College degree preferred (Associates or Bachelors). Relevant fields include Business, Marketing, Management, or Technical Information Systems.
Prior business experience or customer service experience is a preferred.
Technical Skills: Proficiency in PC-based software and ERP systems; ability to quickly learn new digital tools.
Communication: Ability to explain complex product differences and assess unique customer needs.

Nice To Haves

A "proactive" mindset—you don't wait for the phone to ring; you look for ways to help the customer.
Strong organizational skills to handle dialer functionality and call campaigns.
Familiarity with collections regulations and pricing strategies.

Responsibilities

Order Management: Confirm pricing and acknowledge order entry within 2 hours of receipt.
Data Integrity: Ensure 100% accuracy in ERP pricing, product codes, case counts, and stock transfers.
Pricing Excellence: Manage customer-specific pricing programs, resolve discrepancies, and provide weekly updates to clients.
Sales Growth: Proactively generate sales by promoting company products and identifying obsolete pricing for review.
Cross-Functional Collaboration: Serve as the primary point of contact for sales reps, inventory, purchasing, and technical services to resolve issues.