Customer Service & Sales Representative - Korman Signs
About The Position
We're seeking a Customer Service and Sales Representative who is reliable, detail-oriented, and enjoys working with people. In this role, you'll be the main point of contact for customers-answering questions, preparing quotes, and processing orders. You'll also collaborate with our production team to ensure orders are accurate and delivered on time. This is a hands-on position where every day is different. One day you may be walking a customer through product options, and the next you'll be coordinating with the shop floor to meet a deadline. If you're someone who takes ownership, communicates clearly, and finds satisfaction in seeing a job done right, you'll fit in well here.
Requirements
- Experience in the traffic safety or related industry is required.
- 3–5 years of customer service and sales experience preferred (manufacturing, industrial, or related field).
- Exceptional interpersonal skills with a professional and courteous approach to customer relationships.
- Strong verbal and written communication abilities.
- Excellent attention to detail and ability to manage multiple tasks at once.
- Proficiency in Microsoft Office and comfort navigating multiple business applications.
- Motivated, collaborative team player with a strong work ethic and positive attitude.
Responsibilities
- Interact with customers via phone, email, and in-person for product inquiries, order status, and price quotes.
- Listen and respond professionally to questions and concerns, recommending solutions tailored to customer needs.
- Assist customers in navigating the Korman Signs website, product catalog, or state specifications/requirements.
- Provide timely pricing on standard quote requests; coordinate with Estimating for custom or non-standard pricing.
- Enter and process sales and work orders using ERP software (Global Shop Solutions).
- Respond to order status and shipping questions, resolving customer issues as needed.
- Maintain comprehensive and current knowledge of all company products.
- Participate in monthly product demonstrations and team meetings to support collaboration.
- Update customer account records and support internal workflows as needed.
Benefits
- Competitive salary commensurate with experience.
- Comprehensive benefits, including health, dental, and life insurance.
- Paid time off and recognized holidays.
- Retirement plan with employer contributions.
- Bonus program.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
1-10 employees
