Customer Service & Sales Representative

Reston Limousine

2d•$45,000•Onsite

About The Position

We are seeking a dedicated and customer-focused Customer Service/Sales Representative to join our team. In this role, you will serve as the primary point of contact for customers, addressing inquiries, resolving issues, managing booking requests, and ensuring a smooth and efficient reservation process. The ideal candidate is an excellent communicator, problem-solver, and team player who thrives in a fast-paced environment.

Requirements

Customer Service
Problem Solving
Conflict Resolution
Computer Literacy
Team Collaboration

Responsibilities

Handle incoming reservation requests via phone, email, or online systems
Accurately enter and update booking information in the reservation system
Provide customers with information about services, availability, pricing, and policies
Assist customers with changes, cancellations, and special requests
Maintain up-to-date knowledge of company offerings and promotions
Coordinate with other departments to ensure customer needs are met
Ensure all reservations are processed efficiently and accurately
Maintain records and prepare reports as required
Respond to customer inquiries via phone, email, etc., in a timely and professional manner
Resolve product or service issues by identifying the problem, offering solutions, and following up to ensure resolution
Maintain accurate records of customer interactions and transactions
Handle complaints with empathy and professionalism
Process orders, forms, applications, and requests as needed
Meet or exceed performance metrics, including response time and customer satisfaction