Customer Service/Sales Representative
About The Position
Kilowatt Heating, Air Conditioning and Electrical is a trusted provider of residential and electrical services based in Sherman Oaks. Serving the San Fernando Valley since 1990, our company specializes in heating and air conditioning installation, repair, maintenance, indoor air quality solutions, and electrical services. Our technicians are a team of friendly, experienced professionals dedicated to delivering reliable workmanship, clear communication, and exceptional customer care. Kilowatt is committed to keeping homes comfortable, safe, and energy-efficient year-round. We are seeking a highly motivated and customer-focused Customer Service/Sales Representative to join our team. The ideal candidate will be responsible for providing exceptional customer service, identifying new sales opportunities, and building strong relationships with clients. This is an exciting opportunity to work with a dynamic family-oriented company that values innovation, inclusivity, teamwork, and continuous growth.
Requirements
- 2+ years of experience in sales, customer service, or a related field.
- Proven experience in outbound calling.
- Ability to work in a fast-paced environment and adapt to changing priorities.
- Strong negotiation and communication skills.
- Excellent communication skills including active listening.
- Strong written and verbal communication skills.
- Requires a high school diploma and/or equivalent.
- Must have experience with Microsoft Office Suite.
Nice To Haves
- Candidates with experience in the home services industry are strongly preferred.
- Familiarity with ServiceTitan is a plus.
- Previous customer service experience is preferred.
Responsibilities
- Utilize strong communication skills to effectively communicate with customers, understand their needs, and provide personalized solutions.
- Engage in outbound calling to prospect and follow up with leads, resulting in new sales opportunities.
- Develop and maintain strong relationships with existing customers to increase loyalty and drive repeat business.
- Provide exceptional customer service through phone, email, and in-person interactions.
- Meet or exceed sales targets by consistently meeting and exceeding customer needs.
- Service-oriented and able to resolve customer grievances.
- Ability to handle sensitive customer concerns while proactively recommending solutions that meet the customer and company needs.
- Ability to prioritize tasks according to importance in a fast-paced environment.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
1-10 employees
