Customer Service Representative

AmeriVet • Albany, CA

39d • $20 - $25 • Onsite

About The Position

The Client Service Representative (CSR) is the first and last point of contact for our clients and plays an important role in creating a positive experience for pets and their owners. This position is ideal for someone who is a fast learner, strong multitasker, and comfortable working in a very busy reception environment.

Requirements

• High school diploma or equivalent required
• Strong communication and customer service skills
• Ability to multitask and stay organized in a fast-paced environment
• Basic computer and scheduling software skills

Nice To Haves

• Veterinary or medical office experience preferred but not required

Responsibilities

• Greet clients and their pets and provide friendly customer service
• Answer phones and schedule appointments
• Manage client communications including reminders and follow-ups
• Maintain accurate client and patient records
• Process payments and assist with check-in and check-out
• Communicate effectively with doctors and technicians to support patient care
• Help maintain an organized and welcoming front desk

Benefits

• Tailored development programs, mentorship, and career pathing to help you achieve your unique goals.
• Competitive pay, performance bonuses, 401(k) matching, and student loan assistance to foster your financial well-being.
• Health, dental, vision, life insurance, and mental health resources to support your overall well-being.
• Generous paid time off and holidays, because your personal time matters.
• A supportive, collaborative environment where everyone feels a sense of belonging.

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED