Customer Service Representative

YWCA Greater Pittsburgh•Pittsburgh, PA

4h•Onsite

About The Position

This position reports to the Director of Building Operations. This position is responsible for greeting and directing customers/vendors to the appropriate department or location and managing incoming telephone calls and mail deliveries. Founded in 1867, YWCA Greater Pittsburgh is a member of a nationally recognized movement with a mission to eliminate racism, empower women, and promote peace, justice, freedom, and dignity for all. A trusted partner for more nearly 160 years, YWCA GP is a social justice organization that creates pathways to opportunity, strengthens economic stability, and promotes equity throughout the Pittsburgh area. Our programs aim to address barriers to educational and economic advancement by providing high-quality education for children and youth, direct financial and housing assistance for individuals and families, and leadership in advancing systems change that fosters long-term well-being and economic security. We strive to become a model nonprofit workplace for a diverse workforce, ensuring that all staff members are paid a living wage and offered competitive benefits, and meaningful opportunities for professional development and career advancement. YWCA Greater Pittsburgh employees work together to promote racial justice and reduce race and gender disparities. We deliberately address the challenges and celebrate the triumphs of living at the intersection of race and gender. As a part of YWCA Greater Pittsburgh, you will have the opportunity to build community around the vision of a world in which all women and girls, especially women and girls of color, have equitable access to personal and professional opportunities, free from racial injustice.

Requirements

High school diploma or equivalent with one (1) year general office work experience.

Responsibilities

Serves as a Customer Service Representative at the Front Desk and other areas within the Association as needed.
Opens and/or closes the Front Desk and building each day.
Receives and signs for packages and deliveries.
Greets and signs in members and clients.
Directs incoming calls to the appropriate person or department.
Acts as a contact point for building rentals by gathering information related to event logistics (Number of people, room set-up, etc.)
Ensures that all documentation for building rentals/facility usage is completed and signed by the appropriate parties.
Maintains accurate building services spreadsheets (Accounts payable, vendor list, service calls, revenue/building rental payments, etc.)
Maintains a neat and orderly work area.
Manages crowd control in the public area.
Directs visitors to appropriate staff and areas.
Exercises daily security measures involved in Front Desk operations.
Performs general clerical tasks assigned by the Director of Building Operations.
Maintains high levels of consumer satisfaction.
Effectively addresses sensitive issues and maintains confidentiality.
Displays consistent professionalism and courtesy when interacting with internal and external customers.
Promotes and supports the mission, imperative, values and goals of the YWCA, maintaining high performance standards.
Participates in YWCA professional development opportunities, successfully implementing new skills, knowledge, and procedures.
Performs additional duties as assigned by the Director within the scope of Building Services.