Customer Service Representative - Seasonal

MERITUM ENERGY GP LLC • Yanceyville, NC

3d • Onsite

About The Position

We are looking for a seasonal Customer Service Representative to join our team! The seasonal Customer Service Representative will interact with customers by proactively addressing inquiries and resolving concerns. Our Customer Service team is committed to Service, Efficiency and Safety. This position will support our Thomas Brothers Oil & Propane location in Yanceyville, NC.

Requirements

• High school diploma or equivalent (required)
• Minimum two (2) years of customer service experience
• Excellent interpersonal, communication, and problem-solving skills
• Service-oriented and the ability to resolve customer grievances
• Proficient with computer skills and the ability to learn and use current and new software
• Must be proficient with the current Microsoft Office Suite and the ability to learn and utilize different software
• Prolonged periods sitting at a desk, using a phone, and working on a computer
• Must be able to lift up to 20 pounds as needed in order to safely assist with duties around the plant
• Must pass pre-employment screening and background check

Nice To Haves

• Experience in high-volume phone call settings (preferred)
• Experience in the oil and propane industry (preferred)

Responsibilities

• Interacts with customers via telephone, email, or in person to provide support and information on products or services and serves as a liaison between customers and the company
• Collects and enters orders for new or additional products or services
• Forwards customer questions and complaints to the assigned specialist or other appropriate staff
• Field customer questions and complaints; when the issue is beyond the representative’s knowledge, forwards to the assigned specialist or other appropriate staff
• Ensures that appropriate actions are taken to resolve customers problems and concerns
• Maintains customer accounts and records of customer interactions with details of inquiries, complaints, or comments
• Performs other related duties as assigned
• The absence of specific statements of duties does not exclude those tasks from the position if the work is similar, related, or a logical assignment of the position.

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED