Customer Support - National Accounts Dept.

DH Pace • Olathe, KS

5d

About The Position

The DH Pace Company is a family-owned and privately held business with annual sales over $1 billion through 60+ offices located across the continental United States. The Company is an industry leader in the distribution, installation, maintenance, and repair of a complete range of commercial, industrial, and residential door, docking and security products. In 2026, DH Pace is celebrating its 100th anniversary in business.
DH Pace Company, Inc. is growing and aspires to hire Full-time Customer Service Representatives to join our National Accounts Facilities team in Olathe, KS. We are seeking customer-focused candidates who have excellent communication and technical skills. This is an excellent entry-level opportunity at DH Pace Company!
The available work schedules are:
Tuesday to Saturday 1:00 PM-10:00 PM
Sunday to Thursday 1:00 PM-10:00 PM or
Friday to Monday 9:00am-8:00pm
Position overview:
Triage incoming calls from customers that require service/sales. Work with the customer to understand their need and schedule the appropriate service.
Promote all products and services
Gather information from the customer to ensure accuracy for our technicians.
Enter detailed information in the service ticket that allows the dispatcher to match the best qualified technician to the customer's need
Represent the company in a professional manner with good customer service and verbal communication skills
Maintain and promote a positive attitude toward customers regardless of the circumstances
Other responsibilities as assigned
This is an excellent entry-level opportunity at DH Pace Company! We offer opportunities for advancement and promotions!

Requirements

• High school diploma or GED required
• Two (2) years of customer service experience, or administrative work preferred
• Must be able to work independently with little supervision
• Must be able to work in a fast-paced environment, with the ability to re-prioritize tasks
• Excellent verbal and written communication skills
• Must be proficient with technical applications, including Microsoft Office Suites
• Successful completion of references, employment verifications, background check, drug screen, and driving record (if applicable) required in advance of hire.

Responsibilities

• Triage incoming calls from customers that require service/sales.
• Work with the customer to understand their need and schedule the appropriate service.
• Promote all products and services
• Gather information from the customer to ensure accuracy for our technicians.
• Enter detailed information in the service ticket that allows the dispatcher to match the best qualified technician to the customer's need
• Represent the company in a professional manner with good customer service and verbal communication skills
• Maintain and promote a positive attitude toward customers regardless of the circumstances
• Other responsibilities as assigned

Benefits

• Medical, dental, and vision options: Available on the 1st day of the month following your start date!
• Paid time off plan: 13 days accrued annually during your 1st year; 16 days accrued during your 2nd year!
• Paid Holidays: New Years Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Day
• Floating Holidays: Up to 2 floating holidays per year
• Competitive compensation: Including annual performance evaluations!
• 401k retirement plan: Including an employer match!
• Company paid: Life insurance, short-term disability, & long-term disability
• and more!

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED