Customer Service Representative

Destination Pet, LLC•Parker, CO

1d•Onsite

About The Position

Destination Pet is a united team working to elevate the love and lives of pet families, revolutionizing the pet industry. They are seeking a Customer Service Representative at Heritage Pet who can make every client feel like a VIP (Very Important Pet-parent). The role involves being part concierge, part chaos coordinator, and fluent in both human and hound, requiring a love for pets and people, along with the ability to manage phones, customers, and occasional muddy paw prints. Destination Pet is a community that provides best-in-show care including day care, boarding, grooming, training, and veterinary services, aiming to make pets feel at home and their humans feel at ease. Headquartered in Irving, Texas, Destination Pet is a national network of pet-obsessed professionals dedicated to total pet care, integrating services from veterinary medicine to grooming, boarding, daycare, and training.

Requirements

You’re a people-person and a pet-person.
Previous experience in customer service or retail.
Solid communication chops—phone, in-person, email, you name it.
Multi-line phones and computer systems don’t scare you.
You're cool under pressure and know how to keep things professional.
You solve problems faster than a lab chasing a tennis ball.
High school diploma or equivalent.

Nice To Haves

1+ year of customer service experience.

Responsibilities

Welcoming pet parents and their furry VIPs like they just walked into a 5-star resort (but with more shedding).
Answering phones with a smile in your voice and multi-tasking like a pro.
Touring new clients through the facility and selling the services that keep tails wagging.
Ensuring up-to-date vaccinations are on file—because safety first.
Managing check-ins and check-outs with efficiency and a personal touch (and the occasional treat).
Handling cash, cards, and balancing the end-of-day cash drawer like the organized rockstar you are.
Responding to complaints with patience and professionalism— even when it’s clearly the cat’s fault.
Escorting pet guests to and from their enclosures with the care of a concierge and the patience of a preschool teacher.
Keeping the lobby clean, welcoming, and ready for first impressions and sweet reunions.
Jumping in to support other team members whenever needed.
Other duties as assigned.