Customer Service Representative

Lacas Coffee Company LLC•Sayreville, NJ

11d•Onsite

About The Position

Call and obtain customer orders as scheduled Enter customer orders into Sage 100 timely Field a large amount of incoming phone calls Respond to internal and external emails appropriately Build sustainable relationships and trust with customer accounts through open and interactive communication Provide accurate, valid and complete information by using the right methods/tools Identify and assess customers’ needs to achieve satisfaction Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution Keep records of customer interactions, process customer accounts and file documents Be able to successfully work in an office environment and be willing and able to cross train

Requirements

Proven customer support experience or experience as a Client Service Representative
Strong phone contact handling skills and active listening
Familiarity with CRM systems and practices
Customer orientation and ability to adapt/respond to different types of characters
Excellent communication and presentation skills
Ability to multi-task, prioritize, and manage time effectively
High school diploma

Responsibilities

Call and obtain customer orders as scheduled
Enter customer orders into Sage 100 timely
Field a large amount of incoming phone calls
Respond to internal and external emails appropriately
Build sustainable relationships and trust with customer accounts through open and interactive communication
Provide accurate, valid and complete information by using the right methods/tools
Identify and assess customers’ needs to achieve satisfaction
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
Keep records of customer interactions, process customer accounts and file documents
Be able to successfully work in an office environment and be willing and able to cross train