Customer Service Representative

Aston Carter•New Berlin, WI

12d•$20 - $24•Onsite

About The Position

We are seeking a dependable and customer‑focused Customer Service Representative to join our team in New Berlin, WI. This role serves as a key point of contact for customers, providing timely support, order assistance, and issue resolution. The ideal candidate has strong communication skills, attention to detail, and experience working with ERP systems (preferred).

Requirements

High school diploma or equivalent
1–3 years of customer service or administrative experience
Strong verbal and written communication skills
Proficient with Microsoft Office (Outlook, Excel, Word)
Excellent organizational skills and attention to detail
Ability to multitask and work effectively in a fast‑paced environment

Nice To Haves

Experience using an ERP system (e.g., SAP, Oracle, NetSuite, Epicor, Microsoft Dynamics, or similar)
Prior experience in manufacturing, distribution, or order‑based environments
Familiarity with CRM systems
Associate’s degree or higher

Responsibilities

Serve as the primary point of contact for customers via phone, email, and internal systems
Process customer orders, returns, and account updates accurately and efficiently
Enter and maintain customer data in the ERP system and CRM tools
Respond to customer inquiries regarding pricing, product availability, order status, and billing
Resolve customer issues and escalate complex situations as needed
Collaborate with sales, accounting, and operations teams to ensure customer satisfaction
Maintain accurate documentation and follow established service procedures
Support continuous improvement efforts by identifying recurring issues or process gaps