Customer Service Representative (PST 8a-5p Working Hours - Remote)

RBGlobal•Tampa, FL

14d•Hybrid

About The Position

Training for this role is a hybrid work setting. This role is a remote position but candidates must be available/able to commute to a local branch facility if there are internet outages, power loss, and to attend additional trainings as needed. Candidates must be able to work PST time zone hours 8:00am-5:00pm. The Customer Service Representative will provide exceptional customer service, answer inquiries, process payments and other sale day activities. Here at IAA, excellent customer service is at our core. That's why our Customer Service Representatives play such a meaningful role in the operation of our branches and service centers. Customer Service Representatives embody our "team player" values, by providing an outstanding customer experience both in person and through our various communication channels to help IAA focus on business and branch growth.

Requirements

Ability to communicate comfortably with customers
A phenomenal teammate, willing to assist your peers
Digital literacy
Time management skills
Positive attitude
Ability to work independently
Strong interpersonal skills
Professional and clean appearance
A high school diploma is awesome, but equivalent work experience would be great too!
0-2 years’ previous work experience

Nice To Haves

We'd also love someone open to learning automobile titling as part of their development!

Responsibilities

Provide a variety of customer support services through the mail, telephone, and direct personal contact
Process orders and assignments and enter data into our internal computer systems
Reference pricing and delivery information
Respond to customer questions, inquiries, and requests
Set up new and maintain existing records
Perform word processing assignments, filing, and related clerical duties
Process paperwork in preparation for auction day, securing necessary approvals
Assist with other duties around the office to help out