Case Manager, Peace Hospital, 8a-5p

UofL Health•Louisville, KY

21h•Onsite

About The Position

UofL Health is a fully integrated regional academic health system with five hospitals, four medical centers, nearly 200 physician practice locations, more than 700 providers, the Frazier Rehab Institute and Brown Cancer Center. With more than 12,000 team members—physicians, surgeons, nurses, pharmacists and other highly skilled health care professionals—UofL Health is focused on one mission: delivering patient-centered care to each and every patient each and every day. Job Description: In collaboration with the therapist and inter-disciplinary treatment team, the case manager assists to prioritize assigned patient’s current biopsychosocial needs, as well as needs related to discharge and planning resources. They will document individualized interventions on assigned patient’s Treatment Plans.

Requirements

Bachelor’s degree in the human services or related field (required)
At least 18 months of experience providing substance use, mental health, or co-occurring treatment services in a behavioral health or related human services setting (required)
Basic Life Support (BLS) accredited by the American Heart Association (AHA) (required)
Able to complete Crisis Prevention Institute Non-Violent Crisis Intervention Training and perform CPI skills and techniques
Initiative, communicator, problem solver
Proactive - anticipates and plans for problems before they arise
Service Excellence – responsive, informs constituents of process, pleasant to work with, educates and provides timely, accurate information
Organized – manages time effectively, keeps tasks appropriately prioritized
Flexible – ability to change directions as needed for the good of the department or organization
Critical Thinking – ability to think through issues and identify appropriate options
Work Ethics – motivated, diligent, industrious and persistent in the workplace, stays on tasks to completion, works at a fast pace to ensure optimal efficiency
Interpersonal – can build effective, strong working relationships with employees, colleagues, management and vendors through trust, communication, and credibility
Team – ability to work with others, serve others, help others, lead others, mentor others, take directions from others in the interest of moving process and programs forward to the desired outcome
Must be able to communicate effectively in both verbal and written formats
Able to critically think through complex patient situations, process improvements, evidence-based practice
Able to assist others in developing clinical reasoning skills
Basic computer skills required, including charting in the electronic health record, using Human Resources online interface (timekeeping, employee file management), UofL Health Intranet (e.g., policies, incident reports, online learning modules), and email

Nice To Haves

Master’s degree in the human services or related field (preferred)
Three (3) years’ experience providing substance use, mental health, or co-occurring treatment services in a behavioral health or related human services setting (preferred)
Proficiency in Microsoft Office preferred

Responsibilities

Identifies patient biopsychosocial needs and connects patient with appropriate community resources
Interacts directly with patient and guardians to assist in the discharge planning as per the Treatment Plan goals/interventions
Coordinates referrals and discharge appointments and collaborates with other service providers and community resources as appropriate
Maintains accurate documents of discharge plans and collaboration with community resources, patients and others involved in patient’s care
Maintains an up-to-date resource center of community-based resources for clinical team to utilize for patients/family’s needs
Assists in therapeutic milieu to provide structured interventions to provide psycho-educational groups to patients, as needed
Acts as a patient advocate by ensuring each individual’s rights are maintained at all times
Assists patients with completing patient satisfaction surveys near the end of their treatment
Stays informed regarding changing status of all patients at the adult outpatient center
In collaboration with the treatment team, assists in providing leadership to maintain a safe and therapeutic environment for patients and staff; utilizes proactive techniques to de-escalate the milieu and/or individuals
Participates in development, implementation and utilization of therapeutic milieu activities and interventions
Maintains compliance with all company policies, procedures and standards of conduct
Complies with HIPAA privacy and security requirements to maintain confidentiality at all times
Performs other duties as assigned
Demonstrates a commitment to service, organization values and professionalism through appropriate conduct and demeanor at all times
Maintains confidentiality and protects sensitive data at all times
Adheres to organizational and department specific safety standards and guidelines
Works collaboratively and supports efforts of team members
Demonstrates exceptional customer service and interacts effectively with physicians, patients, residents, visitors, staff and the broader health care community