Customer Service Representative

FERGUSON

1d•Hybrid

About The Position

Since 1953, Ferguson has been a source of quality supplies for a variety of industries, aiming to build better infrastructure, homes, and businesses. As a Fortune 500 company, Ferguson provides best-in-class products and services across industries like Commercial/Mechanical, Facilities Supply, Fire and Fabrication, HVAC, Industrial, Residential Trade, Residential Building and Remodel, Waterworks, and Residential Digital Commerce. The company has approximately 36,000 associates across 1,700 locations and is committed to helping associates build meaningful careers. The National Sales Client Services team is looking for a Customer Service Representative to support internal associates across Ferguson Home sales and support teams. This role involves providing timely and accurate order information, researching lead times, responding to ETA requests, and identifying purchase order and sourcing details to enhance customer experience. It is suited for individuals who enjoy helping others, working with structured processes, and thriving in a fast-paced, collaborative support environment. This position can be Remote within the United States or Hybrid for associates in Newport News, VA.

Requirements

Demonstrated focus on delivering a positive customer experience and supporting internal teams with care and accuracy
Career oriented mindset with a desire to learn, grow, and build foundational skills within Sales Support
Attention to detail with the ability to research and analyze order information
Process oriented mindset with strong organizational skills
Effective verbal and written communication skills

Responsibilities

Provide ongoing support to internal associates across Ferguson Home sales and support teams
Research and respond to lead time and ETA requests submitted through internal applications
Identify where items were ordered, including reviewing purchase orders and sourcing details
Utilize order management systems to research order history and status
Communicate clearly and professionally with internal partners through written and verbal communication
Follow established processes to ensure accurate, consistent, and timely responses
Manage multiple requests simultaneously in a fast paced environment while maintaining focus, attention to detail, and appropriate urgency