Customer Service Representative - LPG Oncology Physicians - Bonita Health Center
About The Position
Join Our Oncology Team at Bonita Health Center! Are you passionate about making a meaningful impact on patients lives every day? The Oncology Department at Bonita Health Center is seeking a compassionate Front End Customer Service Representative to join our dedicated team. Why Oncology? At the Lee Health Cancer Institute, everything we do centers around the patient. Our nationally recognized team (CoC, NAPBC, GO2 Foundation for Lung Cancer) provides advanced treatments designed to support the mind, body, and spirit. Patients facing cancer have complex needs, and our team guides them through treatment plans, answers questions, and provides emotional supportso they never have to face their journey alone. What We Offer: Schedule: Monday Friday, 7:45 AM 4:15 PM Benefits Package Includes: Competitive pay Comprehensive health, dental, and vision coverage Paid time off and holidays Retirement savings plan with employer contribution Employee wellness programs Professional development opportunities Ideal Candidate: We are looking for someone highly empathetic, patient-focused, and technically proficientready to help create a smooth, caring experience for every patient who walks through our doors. If youre ready to be part of a team that truly transforms lives, apply today and help us support patients on their journey to healing. The Customer Service Representative position is responsible for providing excellent customer service in a team based environment for all aspects of patient business activity within the Practice/Department. Responsibilities include handling telephones, patient appointment scheduling, patient check-in, insurance verification, authorization, pre-certifications, referrals, and posting charges, initial collections, preparing well-coded and accurate billing and maintenance of medical records. Depending on the specific Practice/Department needs, this position may be required to manage the business services for workers compensation, commercial carriers, employee health and corporate accounts. Late hours, holidays and weekends may be required. Other duties as assigned by the Manager/Supervisor of the department.
Requirements
- Education: High School Diploma or GED Required.
- Experience: Less than 1 Year Clerical/Administrative required. Insurance/Customer Service preferred.
- Certification:BLS (Basic Life Support) certification required in Employee Health and may also be required at other locations within 90 days of hire.
- Requires excellent communication and interpersonal skills, IT/computer proficient, basic math, knowledge of insurance verification and medical billing helpful.
Nice To Haves
- Insurance/Customer Service preferred.
- knowledge of insurance verification and medical billing helpful
Responsibilities
- providing excellent customer service in a team based environment for all aspects of patient business activity within the Practice/Department
- handling telephones
- patient appointment scheduling
- patient check-in
- insurance verification
- authorization
- pre-certifications
- referrals
- posting charges
- initial collections
- preparing well-coded and accurate billing and maintenance of medical records
- manage the business services for workers compensation, commercial carriers, employee health and corporate accounts
- Other duties as assigned by the Manager/Supervisor of the department
Benefits
- Competitive pay
- Comprehensive health, dental, and vision coverage
- Paid time off and holidays
- Retirement savings plan with employer contribution
- Employee wellness programs
- Professional development opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Industry
Hospitals
Education Level
High school or GED
