Customer Service / Call Center Representative

DARCARS Automotive Group • Rockville, MD

19h

About The Position

DARCARS Automotive Group is now hiring an Customer Service / Call Center Representative We’re looking for Call Center Representative to be the vital link between our service department and our valued customers! Embark on an opportunity that leads to career growth!

Requirements

• Excellent phone etiquette, and communication skills
• A positive, patient, and active listener
• Experience in a call center or customer service role (automotive experience is a plus!)
• Ability to multitask and stay organized in a fast-paced environment
• Basic computer skills

Nice To Haves

• automotive experience

Responsibilities

• Answer high volume of incoming service calls promptly and professionally
• Schedule service appointments efficiently based on customer needs
• Outbound Service appointment confirmations, reminders and campaign calls
• Provide accurate information about services, pricing, wait times, and warranties
• Assist customers with inquiries and ensure seamless service experience
• Always maintain a friendly and professional demeanor

Benefits

• Comprehensive Benefits Plan including 401k
• Employee discounts on vehicle purchases, parts and service repairs
• A dynamic and supportive team and training environment
• Opportunities for career growth within the company

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 1,001-5,000 employees