Call Center Customer Service Representative

AT&T•Richardson, TX

8h•$14 - $16•Onsite

About The Position

This position reports to our 2270 Lakeside Blvd, Richardson, TX location and works in center. If selected, you must be able to report to this location. This is your opportunity to be the voice of AT&T – a global leader in communications and technology. As a member of our team, you’ll redefine customer service, creating meaningful connections with each customer. Every interaction is an opportunity to introduce the latest technology, services, and offers, helping our customers stay connected to what matters most. How you’ll make an impact You’ll handle customer service calls ranging from billing and payments to plan changes and upgrades. You’ll use creative problem-solving skills to address complex customer questions and concerns while navigating between multiple tools and systems to update customer accounts and maintain records. Your goal will be to provide effective and timely resolutions for customers and deliver personalized recommendations for our latest products and services. Your consultative approach will help you meet monthly sales goals and to ultimately deliver outstanding customer experience. What your day-to-day will look like You’ll instill confidence and loyalty in the customers you interact with through thoughtful listening utilizing your knowledge of AT&T’s products and services to effectively service and retain customers. You’ll resolve complex customer issues, virtually, using various tools and resources, along with quick access to engage with your manager or support team for assistance. You’ll be an expert at simplifying the explanation of customer bills, rate plans, and features of AT&T’s products and services. When issues arise, you’ll step in to perform basic troubleshooting on both products and services. In this full-time position (40 hours/week) you’ll work a set schedule including breaks, lunches and scheduled open time to ensure availability to answer the customer’s call and provide exceptional service.

Requirements

Call center or customer service experience
Flexibility to work any schedule during hours of operation is essential. Specific job assignments may require day, evening, weekend, or holiday hours. Occasional overtime may be required.

Responsibilities

Handle customer service calls ranging from billing and payments to plan changes and upgrades.
Use creative problem-solving skills to address complex customer questions and concerns while navigating between multiple tools and systems to update customer accounts and maintain records.
Provide effective and timely resolutions for customers and deliver personalized recommendations for our latest products and services.
Meet monthly sales goals and to ultimately deliver outstanding customer experience.
Instill confidence and loyalty in the customers you interact with through thoughtful listening utilizing your knowledge of AT&T’s products and services to effectively service and retain customers.
Resolve complex customer issues, virtually, using various tools and resources, along with quick access to engage with your manager or support team for assistance.
Simplify the explanation of customer bills, rate plans, and features of AT&T’s products and services.
Perform basic troubleshooting on both products and services.

Benefits

A competitive compensation package starting between $14.08 per hour – $15.82 per hour. Individual starting salary within this range may depend on geography, experience, expertise, and education/training.
Paid training you’ll complete from home and additional resources to support you
Excellent benefits package with medical/dental coverage, 401(k) plan, tuition reimbursement and paid time off.
Employee Discounts of up to 50% off on:
Eligible AT&T wireless plans (up to two accounts per employee; up to 10 lines per account) and wireless accessories
AT&T Internet (Fiber where available)
AT&T phone & AT&T wireless home phone
Medical/Dental/Vision coverage
401(k) plan
Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T home phone
Tuition reimbursement program
Paid Time off and holidays - Employees receive 1 week of paid time off (PTO) after 6 months and 2 weeks after the first year. There are at least 8 company-designated holidays, and an additional PTO is provided based on the bargaining group to which you are hired.
Paid Parental Leave
Additional sick leave beyond what state and local law require may be available but is unprotected
Adoption Reimbursement
Disability Benefits (short term and long term)
Life and Accidental Death Insurance
Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
Employee Assistance Programs (EAP)
Extensive employee wellness programs