Call Center Customer Service Representative
About The Position
As a Customer Service Representative, you’ll be the voice of EZ Pass—helping customers with account questions, applications, and payments while ensuring every interaction is positive and efficient. Your responsibilities will include: Answering inbound calls and assisting customers with account information Processing new applications and payments over the phone Updating account details and handling basic data entry Managing correspondence via mail and email Performing account maintenance, adjustments, and statement requests Preparing daily activity and cash-out reports Clearly explaining account terms, policies, and procedures Proactively resolving customer concerns with professionalism and care
Requirements
- Strong computer literacy and data entry skills
- A friendly, professional demeanor
- Previous customer service experience (call center preferred, but not required)
- Excellent attendance and reliability
- A high school diploma or GED (proof required for onboarding)
- Reliable transportation or access to the bus route
Nice To Haves
- Previous customer service experience (call center preferred, but not required)
Responsibilities
- Answering inbound calls and assisting customers with account information
- Processing new applications and payments over the phone
- Updating account details and handling basic data entry
- Managing correspondence via mail and email
- Performing account maintenance, adjustments, and statement requests
- Preparing daily activity and cash-out reports
- Clearly explaining account terms, policies, and procedures
- Proactively resolving customer concerns with professionalism and care
Benefits
- Medical, dental & vision
- Critical Illness, Accident, and Hospital
- 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
- Life Insurance (Voluntary Life & AD&D for the employee and dependents)
- Short and long-term disability
- Health Spending Account (HSA)
- Transportation benefits
- Employee Assistance Program
- Time Off/Leave (PTO, Vacation or Sick Leave)
- Holiday Pay
- PTO Accrual
- Work-from-Home eligibility after 90 days
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What This Job Offers
Career Level
Entry Level
Education Level
High school or GED
