PS Customer Service Representative
About The Position
JOB SUMMARY The purpose of the Customer Service Representative position is to support the Customer Service Call Center as it relates to physician billing for multiple clients. ESSENTIAL DUTIES AND RESPONSIBILITIES Include the following. Others may be assigned. Handle a large call volume while ensuring quality customer service and patient satisfaction issues not resolved during conversation with patient/guarantor Ability to complete other related customer service duties as assigned SUPERVISORY RESPONSIBILITIES If direct report positions are listed below, the following responsibilities will be performed in accordance with guidelines, policies and procedures and applicable laws. Supervisory responsibilities include interviewing, hiring, and training employees; planning, assigning and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. KNOWLEDGE, SKILLS, ABILITIES To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This position serves as the primary source of communication for patients’ billing inquiries. This person must possess the skill to effectively assist patients with sensitive and confidential issues, while understanding our obligation to our clients to collect outstanding patient balances. They should be able to handle multiple tasks along with setting appropriate priorities with client information. Answer patient calls within the guidelines of call center metric objectives Ensure appropriate HIPAA compliance guidelines Adhere to work schedule and follow call center phone procedures Maintain professionalism and confidentiality Conifer requires its candidates, as applicable and as permitted by law, to obtain and provide confirmation of all required vaccinations and screenings prior to the start of employment. This may include, but is not limited to, the COVID-19 vaccination, influenza vaccination, and/or any future required vaccines and screenings.
Requirements
- High School degree or equivalent required
- Proficiency in Microsoft Outlook, Excel and Word required
- Previous experience with medical billing systems required; GE Centricity or EPIC experience a plus
Nice To Haves
- At least 1 year experience in a medical customer service role preferred
- Previous experience in a call center environment preferred
Responsibilities
- Handle a large call volume while ensuring quality customer service and patient satisfaction issues not resolved during conversation with patient/guarantor
- Ability to complete other related customer service duties as assigned
- This position serves as the primary source of communication for patients’ billing inquiries.
- Effectively assist patients with sensitive and confidential issues, while understanding our obligation to our clients to collect outstanding patient balances.
- Handle multiple tasks along with setting appropriate priorities with client information.
- Answer patient calls within the guidelines of call center metric objectives
- Ensure appropriate HIPAA compliance guidelines
- Adhere to work schedule and follow call center phone procedures
- Maintain professionalism and confidentiality
Benefits
- Medical, dental, vision, disability, and life insurance
- Paid time off (vacation & sick leave) – min of 12 days per year, accrue at a rate of approximately 1.84 hours per 40 hours worked.
- 401k with up to 6% employer match
- 10 paid holidays per year
- Health savings accounts, healthcare & dependent flexible spending accounts
- Employee Assistance program, Employee discount program
- Voluntary benefits include pet insurance, legal insurance, accident and critical illness insurance, long term care, elder & childcare, AD&D, auto & home insurance.
- For Colorado employees, Conifer offers paid leave in accordance with Colorado’s Healthy Families and Workplaces Act.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
5,001-10,000 employees
