Field Service Manager PS

Pennsylvania Transformer Technology Inc•Canonsburg, PA

11d•Remote

About The Position

The Regional Field Service Manager will oversee power transformer installation, maintenance, and repair. FSM will manage a work planner and external resources, and lead a team of field service technicians and equipment to support the installation, maintenance, and testing of new power transformers and existing customer assets within a defined region.

Requirements

Strong technical knowledge of power transformers. HV breakers are a plus.
Excellent project management and leadership skills.
Proficiency in electrical testing and diagnostic equipment.
Strong communication and customer service skills.
A bachelor’s degree in electrical engineering, a related field, or equivalent experience will be considered.
Minimum of 5 years in field service leadership, focusing on power transformers and HV breakers.
Ability to travel extensively to achieve safety, quality, and financial objectives.

Responsibilities

Oversee and lead a team of power transformer and high voltage breaker field service technicians who install, test, and maintain both new and installed Pennsylvanian Transformer-manufactured transformers and other OEM in-service customer assets.
Oversee the coordination and scheduling of services with customers, resources, and internal teams to meet project timelines and quality standards and ensure efficient resource use.
Carry out assigned fleet DOT and CDL requirements as received from fleet management.
Provide and lead the coordination of technical assistance and troubleshooting for field issues involving transformers and HV breakers.
Conduct root cause analysis and implement corrective actions for any technical problems.
Grow, develop, manage, and mentor a team of field service technicians and supervisors.
Assign tasks based on skill sets and project requirements to optimize efficiency.
Train staff and ensure compliance with industry standards and regulations.
Ensure all field activities comply with company standards and industry regulations.
Maintain accurate documentation of all service activities, including installation, testing, and maintenance reports.
Act as the customers' lead point of contact during field service operations.
Address customer concerns and ensure high satisfaction with the services provided.
Promote and enforce a safety-first culture within the team.
Ensure all field operations adhere to safety protocols and environmental regulations.
Maintain company and employee safety certifications and training requirements.