(US) Customer Service Representative

American Roll-on Roll-off Carrier Group•Ponte Vedra Beach, FL

73d

About The Position

Logistics Customer Support Specialist Be part of the American Roll-on Roll-off Carrier (ARC)! ARC is the leading U.S.-flag roll-on roll-off ocean carrier and provides ocean and global intermodal logistics solutions to the U.S. Government, U.S.-flag preference cargo shippers and commercial customers. We are looking for individuals to provide professional customer service to both internal and external customers. The right candidate should have excellent written and verbal communication skills, a positive attitude, and the desire to help our customers with their shipping needs. In this role you will: Process customer booking requests Ensure systems are updated with correct rating to facilitate documentation and billing Handle cargo coordination; track & trace cargo Process hazardous material documentation Reconcile preload and post lost lists and create reports to meet contractual obligations Trouble shoot and resolve customer, port and vessel cargo port issues Your experience and background include: Minimum of 3 years in a customer service role Proficient verbal and writing communication skills in English Intermediate to advanced Microsoft Office skills with a focus on MS Excel Insiders Tip: As a Logistics Coordinator team member you are equally comfortable speaking with customers as well as our internal operations team. About ARC ARC provides global logistics and shipping services to the U.S. Government. ARC and its affiliates own and manage the largest U.S. flag roll-on roll-off (Ro-Ro) fleet. This includes providing American-owned, managed, and crewed RoRo shipping and intermodal services committed to the requirements of the Department of Defense, other U.S. Government departments and agencies, and commercial customers. ARC employee programs include a health coach, financial coach, free online courses and discounts on higher education online courses through our Employee Assistance Program site. Our Culture Compass (values) guides how we work together exhibiting Courage, Imagination, Trust, Candor and Speed. Our Leadership Expectations for all employees: Anticipate & Drive Change, Collaborate as One, Lead & Grow People, Lead & Grow Yourself

Requirements

Minimum of 3 years in a customer service role
Proficient verbal and writing communication skills in English
Intermediate to advanced Microsoft Office skills with a focus on MS Excel

Responsibilities

Process customer booking requests
Ensure systems are updated with correct rating to facilitate documentation and billing
Handle cargo coordination; track & trace cargo
Process hazardous material documentation
Reconcile preload and post lost lists and create reports to meet contractual obligations
Trouble shoot and resolve customer, port and vessel cargo port issues