Customer Service Agent (US)
About The Position
In the US, Dabble is an innovative Daily Fantasy Sports app, launched in 2023 and on an exciting scale-up journey. Backed by the success of our Australian sportsbook, Dabble is revolutionizing the industry by delivering a unique and immersive community-based experience. Unlike traditional DFS apps, Dabble combines social media elements with daily fantasy, offering a newsfeed similar to Instagram or Twitter, where users can follow other players (including friends, ex-athletes and celebrities) and copy their bets with ease. Our mission is clear: to lead the charge in creating a social gaming experience like no other, where cutting-edge entertainment meets real connection and engagement. Dabble US HQ is located in Austin, Texas, but our remote-first culture means our team thrives across the country. We're passionate, we're driven, and we're on the lookout for the next Dabbler! A key member of the Operations team, the Customer Service (CS) Agent (US) supports the success of the organization by assisting and taking ownership in various key functions including Customer Service, QA, Payments, internal staff training and any RG compliance – whilst handling direct and escalated service contacts from customers through telephone, live chat and email. The CS Agent ensures a high level of accuracy, transparency, timeliness, and compliance in the day-to-day operations.
Requirements
- Experience in the gaming or Fantasy sports industry
- Experience in a Customer Service focused role
- Deep understanding of ticket management system functions
- Knowledge of US payments and banking systems
- Outstanding communication and interpersonal skills
- Able to work a rotating 7-day roster which will include weekend and night shifts when required.
- Exceptional attention to detail and the ability to work well under pressure
- An analytical mind and inclination for problem solving
- A can-do attitude and ability to see the bigger picture!
Responsibilities
- Ensure all required customer service activities are completed to Dabble’s high standard of customer communication, including the prompt support of customers via all channels (Live Chat, Email, Phone)
- Assist in the creation/implementation of CS policy/documentation for training of staff members
- Resolve any contest inquiries regarding sporting rules & account and billing inquiries
- Build effective relationships within the team/company
- Ensure the needs of the customer are always the primary focus
- Assist the wider company by fulfilling any ad hoc roles as may be required from time to time
- Assist in creation and settling of Fantasy entries/contests
Benefits
- Three weeks of paid vacation leave per year
- Two weeks of paid sick leave per year
- 401k matching up to 200%
- Health insurance
- Unpaid time off available
- Paid parental leave available
- Dabble Day Dividend: all Dabblers split the day’s revenue evenly on our birthday each year. You share the workload, why shouldn’t you share the reward?
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
