Customer Service Agent

Camping World Holdings, Inc.•Greenville, NC

5d•$14 - $17

About The Position

Camping World is seeking a NC CS Agent for our growing team. Our Greenville, NC Contact Center has a fantastic opportunity to become a true partner in helping us grow our company. We are looking for driven and high-energy Customer Service Representatives who are responsible for offering exceptional customer support to our valued customers who may have questions or concerns about an order they placed with us and/or provide assistance to customers who are looking for product information through phone, email or chat.

Requirements

High school diploma or equivalent; college degree or some college preferred
2 + years of customer service and/or 1-2 years related experience. Call center experience preferred
Strong oral and written communication skills with the ability to communicate at all levels of the organization
Strong decision-making abilities
Basic computer knowledge and ability to learn in-house computer programs essential
Ability and desire to learn about marine, watersports, hunting, camping and fishing product lines
Ability to work a 12pm-9pm schedule, including weekends and holidays

Responsibilities

Answer interactions (phone calls, emails and live chats) and responds to customer requests
Assist customers with order entry and order status calls
Recognize and alert supervisors of trends in customer calls
Recommend new ideas for process improvements
Build rapport with customers by using a courteous, friendly and professional manner
Various special projects, as assigned
Completes other duties as assigned