HYBRID Customer Service Representative

11th Hour Staffing • Vandalia, OH

1d • $17 • Hybrid

About The Position

Immediate Opening for a HYBRID Customer Service Representative role in Vandalia, Ohio! Who We Are: 11th Hour Staffing Inc. is a family-owned-and-operated business that is passionate about recruiting, customer service, and our community. We are positioned to be your one-stop staffing resource for all your hiring & employment needs from entry-level to executive, spanning across all industries.

Requirements

• Minimum of 2 years of experience in a customer service role, with a strong background in handling phone calls and processing orders.
• Must have experience handling customer service in a manufacturing facility.
• Excellent verbal and written communication skills, with the ability to convey information clearly and professionally.
• Proficiency in using customer service software, order entry systems, and Microsoft Office Suite (or relevant applications).
• Strong problem-solving abilities with a keen attention to detail and accuracy in order processing.
• Demonstrated commitment to providing exceptional customer service and achieving high levels of customer satisfaction.
• Ability to handle a high volume of calls and orders in a fast-paced environment while maintaining accuracy and professionalism.
• High school diploma or equivalent required.

Responsibilities

• Handle incoming customer phone calls promptly and professionally, addressing inquiries, resolving issues, and providing accurate information about products and services.
• Accurately process and enter customer orders into the system, ensuring all details are correct and orders are completed in a timely manner.
• Identify and resolve customer issues or concerns, coordinating with other departments as necessary to provide effective solutions.
• Maintain detailed records of customer interactions, transactions, and any follow-up actions required.
• Stay informed about company products, services, and promotions to effectively assist customers and address their needs.
• Perform follow-up calls or communications to ensure customer satisfaction and resolve any outstanding issues.
• Work closely with team members and supervisors to improve processes and enhance the overall customer experience.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED