Customer Service Representative - Hybrid

Rising Medical Solutions • Milwaukee, WI

14h • $18 - $21 • Hybrid

About The Position

Rising is looking for our next Customer Service Representative (Working title: Partner & Provider Support Representative)! In this position, you will help Rising create ecstatic customers by providing professional, world-class service in response to inquiries and issues relating to medical bill review. Basically, we are helping to cut excess costs, fraud, and waste while making healthcare more affordable for the patients that need it the most. Oh, and you get the benefit of working in a small, close-knit team with a manager who truly wants to see you to succeed! This is a great opportunity for those looking to obtain meaningful career experience on the administrative side of healthcare. Sound interesting? Want to learn more? Take a few minutes to apply, and let's talk!

Requirements

• Minimum of 3 years of experience in customer service
• Optimistic, energetic, and possessing a positive attitude are a few words that others might use to describe you
• You are patient and genuinely enjoy working with people. You see every customer interaction as a chance to "wow" someone or brighten their day, whether it is a customer or a member of the team
• You have a natural inclination to dig into a situation, leaving no stone unturned in order to solve a problem
• You have the ability to keep calm in pressing situations while practicing empathy and utilizing your superior listening skills while not taking criticism personally
• Strongly detail-oriented - you are meticulous and pay close attention to information that others may miss
• The ability to use a computer to research and communicate information effectively
• Ability to work 40 hours per week, Monday-Friday 9:30AM-6:00PM (Hours may change slightly based on business needs)
• The ability to use a computer and its associated accessories in an upright position
• The ability to work in an office setting 5 days a week during the 90-day training period

Nice To Haves

• Call Center experience a plus
• Previous experience with group health is preferred

Responsibilities

• Communicate with medical providers primarily via telephone and email to obtain needed information and resolve bill-specific issues
• Provide world-class customer service by responding to and answering questions quickly and professionally
• Demonstrate an intimate knowledge of clients’ needs, empathy for customers’ situations, and knowledge of appropriate language
• Serve as a role model to internal, client, partner, and vendor representatives by following guidelines to ensure stellar service is provided with each call

Benefits

• Competitive benefits package, including health insurance, 401k with company match, paid time off, paid holidays, and more.
• Beer, soft drinks, and food on Thursday afternoons
• A relaxed, yet upbeat, work environment, with jeans professional attire
• Unlimited Coffee!
• Optional hybrid schedule after mandatory 90-day onsite training, with expectation to work 2 days per week in office.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 251-500 employees