Customer Service Representative- Hybrid

Cognizant•Earth City, MO

6d•$19 - $20•Hybrid

About The Position

HYBRID CUSTOMER SERVICE REPRESENTATIVE HYBRID 1 day/week in EARTH CITY, MISSOURI Due to our expansive growth, we are seeking Hybrid Customer Service Associates who are looking for an opportunity to join a dynamic company with excellent room for growth and the ability to receive performance-based incentives. Providing technical assistance and support via inbound phone calls to TriZetto Provider Solutions’ internal/external clients trading partners and vendors who are utilizing TriZetto products under close supervision. In this role, you will answer calls in an efficient, courteous, and accurate manner, while assessing customer needs and offering solutions. Ideal candidates should demonstrate the desire to make the customers experience superior. Phones close at 6:00pm CST/No late hours. Monday – Friday schedule/No weekend hours. Remote role on Monday, Tuesday, Thursday & Friday, in-office on Wednesdays only. Career path within Call Center (for solid performers). Opportunities for growth throughout our organization, once proven successful in Call Center role.

Requirements

Ability to work in fast paced dynamic environment.
Open to coaching, adaptable and willing to try innovative approaches.
Dedicated quiet workspace.
Reliable high speed internet connection required.
High school diploma GED Certificate or equivalency.
Minimum of two years' experience in customer service including six months in a lower-level customer care representative role.
Excellent verbal communication and written documentation skills
Strong customer service skills.
Ability to work in a fast-paced team environment with excellent organizational skills.

Nice To Haves

Associate or bachelor’s degree in healthcare management preferred.
Understanding of the insurance industry, electronic claims, medical office knowledge and/or coding/billing preferred.
Technical expertise with specialized applications, including knowledge of hardware, software, applications and preferred vendor systems.
Knowledge of claim formats (e.g., ANSI, NSF, and Print Image) and HIPAA transactions sets (e.g., 837, 835, 270/271, and 276/277) preferred.

Responsibilities

Answering a high volume of inbound technical phone calls.
Troubleshooting diagnosing and resolving technical issues with high First Contact Resolution rates (FCR).
Following established policies, procedures, processes, and workflows to ensure appropriate resolution of issues of limited scope.
Documenting all issues comments and resolutions in appropriate software system applications.