Customer Service Representative (Insurance) – 100% Remote (MTL, QC)

Recrute Action

1d•Remote

About The Position

Deliver high-quality customer service in the insurance sector from a fully remote role. Handle client inquiries, resolve billing and service issues, and provide clear updates on claims using bilingual communication and digital tools in a fast-paced environment.

Requirements

Postsecondary education or equivalent experience.
2-4 years of customer service experience handling inquiries and complaints.
Bilingual in English and French to support clients in both languages.
Strong verbal and written communication skills with the ability to build positive customer interactions.
Excellent attention to detail with the ability to accurately document customer information and interactions.
Strong interpersonal skills and a customer-focused mindset.
Proficiency with computer applications, including Microsoft Outlook and data entry systems.
Ability to work independently and manage time effectively in a fast-paced environment.
Ability to manage high volumes of calls or inquiries while maintaining service quality.

Nice To Haves

Experience handling billing adjustments, refunds, or service resolutions is an asset.
Exposure to inbound and outbound call environments is an asset.
Customer service experience in corporate, financial, insurance, or medical settings is preferred.
Familiarity with issue escalation processes is an asset.

Responsibilities

Respond to customer inquiries regarding products and services via phone and email.
Identify customer issues and provide appropriate solutions or follow-up.
Resolve service or billing concerns, including refunds, exchanges, and bill adjustments.
Communicate claim investigation updates and planned adjustments to customers.
Escalate unresolved complaints to the appropriate internal departments.
Maintain detailed and accurate records of customer interactions and actions taken.
Ensure a professional, customer-focused experience while meeting productivity expectations.