Bilingual Customer Service Representative – Insurance (100% Remote)

Recrute Action

1d•$48,000 - $58,000•Remote

About The Position

Bilingual Customer Service Representative in Insurance (100% Remote) Temporary 6 -month assignment in customer service within the insurance sector, focused on handling inquiries, supporting brokers, and managing individual and group insurance files. Structured environment, digital tools, and a key role in maintaining a high level of service in a fast -paced context.

Requirements

College diploma (DEC) in a relevant field or equivalent combination of education.
2 to 3 years of experience in customer service.
French and English (spoken and written) to communicate with clients and partners and manage requests in both languages.
Strong communication and customer relationship skills.
Ability to manage multiple requests simultaneously with accuracy and speed.
Strong organizational skills, teamwork, and professionalism.
Proficiency in Microsoft Office Suite.

Nice To Haves

Experience in life insurance or a license in insurance, an asset.

Responsibilities

Respond to client inquiries regarding individual and group insurance products.
Follow up on requests via phone and email with accuracy and efficiency.
Support brokers and partners with contract setup and management.
Assist users in navigating digital platforms.
Process administrative requests related to client files, including updates to personal information.
Provide information on claims and benefit status.
Perform required validations and ensure data accuracy.
Collaborate with the team to maintain a high level of customer service.