Customer Service Representative

Fox Factory•Baton Rouge, LA

50d

About The Position

What We Do FOX Factory designs, engineers, manufactures and markets performance-defining products and systems for customers worldwide. Our premium brand, performance-defining products and systems are used primarily on bicycles, side-by-side vehicles, on-road vehicles with and without off-road capabilities, off-road vehicles and trucks, all-terrain vehicles, snowmobiles, specialty vehicles and applications, motorcycles, and commercial trucks. Some of our products are specifically designed for and marketed to a variety of leading cycling and powered vehicle original equipment manufacturers ("OEMs"), while others are distributed to consumers through a global dealer and distribution network. Fox Factory Holding Corp. is the holding company of FOX Factory, Inc. and is publicly traded (FOXF) on Nasdaq. Why you should join us Not only do we provide competitive wages, you will also have access to great benefits and employee discounts. But more importantly, it’s a fun environment where we truly enjoy working as a team and bringing great products to our customers! If this sounds like something you would love to do, and a place you want to be a part of, get in touch with us by submitting your application. We look forward to hearing from you! Position Summary: Entry level role that guides customers and dealers through the FOX experience. Provides professional assistance over the phone/email with orders, product inquiries, provides lead times, troubleshoots products and provides basic order management information.

Requirements

Clear communication skills, effective listening, shows empathy, ability to use positive language, displays self-control & patience
Ability to multi-task, prioritize and manage time effectively
Attentiveness and attention to detail required.
Basic to advanced MS Office expertise (emphasis on Excel).
Education: HS Diploma or GED
Experience: Understanding of Bicycle industry is a plus

Responsibilities

Understanding customer needs and requirements and provide solutions for product, process, or services
Communicate effectively with customers via phone, email, web chat, fax
Use expert product knowledge to offer product advice and alternatives to customers in their preferred choice of product based on their needs and desired outcomes
Establish positive relations with customers and maintain ongoing relations with current customers
Manage and process customer and dealer orders and provide any information related to accounts including specials and promotions.
Assists with managing new dealer applications/ accounts
Potential to work at local events and races