Customer Service Representative 2nd Shift

Airtron•West Chester, OH

1d•Onsite

About The Position

Essential Duties/Responsibilities: Answers phones, schedules customers and assists customers with any/all inquiries. Provides customer services relating to sales, sales promotions, installations and communications. Takes incoming and makes outbound calls, processes credit cards, offers service plans, schedules appointments, processes refunds. Manages all data entry including but not limited to utilization of emails, text messages and other communicative tools to help efficiently route manpower and other resources throughout the days. Makes outbound customer phone calls in limited situations typically when following up on permits and inspections as well as rescheduling services for customers. Ensures that good customer relations are maintained, and that customer claims and complaints are resolved fairly, effectively and in accordance with the consumer laws. Follows location initiatives and proactively informs and educates customers. Makes recommendations and in some cases develops improvement plans in response to customer surveys. Follows all company policies and procedures, including but not limited to safety. Other duties as assigned. Duties may vary by location. Welcome to Airtron Careers! Airtron is looking for new team members to join us! We are more than just a heating and air conditioning installer and service provider, we are a family of hard-working, dedicated, and happy technicians, residential installers, warehouse workers, dispatchers, customer service representatives, project managers, estimators, controllers, executives, and more. Being an Airtron team member is rewarding and exciting, and every day we get to see our customers smile. We have earned our reputation for excellence. We are proud to work at Airtron, whether it’s in Ohio, Texas, Indiana, Maryland, North Carolina, or Tennessee.

Requirements

High School Diploma or GED.
2-4 years of experience working in an office setting with a minimum of 20% of daily duties assisting customers over the phone.
General computer competency is required, including a minimum of 1-year experience Microsoft Excel, Word, and Outlook.
Must be able to communicate in English effectively, both verbally and in writing.
Valid driver's license required.
Ability to work overtime with little notice; weekends hours may occasionally be required.

Nice To Haves

Completed college course work.

Responsibilities

Answers phones, schedules customers and assists customers with any/all inquiries.
Provides customer services relating to sales, sales promotions, installations and communications.
Takes incoming and makes outbound calls, processes credit cards, offers service plans, schedules appointments, processes refunds.
Manages all data entry including but not limited to utilization of emails, text messages and other communicative tools to help efficiently route manpower and other resources throughout the days.
Makes outbound customer phone calls in limited situations typically when following up on permits and inspections as well as rescheduling services for customers.
Ensures that good customer relations are maintained, and that customer claims and complaints are resolved fairly, effectively and in accordance with the consumer laws.
Follows location initiatives and proactively informs and educates customers.
Makes recommendations and in some cases develops improvement plans in response to customer surveys.
Follows all company policies and procedures, including but not limited to safety.
Other duties as assigned.