Veterinary Customer Services Representative – 2nd Shift

The Ohio State University • Columbus, OH

1d • $17 - $22 • Onsite

About The Position

The College of Veterinary Medicine, Veterinary Medical Center seeks applicants for Veterinary Customer Service Specialists with the Small Animal Reception team. This opening is a full-time position (32 hours/week) on varying shifts including evenings and weekends. Evening and weekend hours will be eligible for shift differential. Holidays are required and are based on a team rotation. A background check is required prior to the start date. The successful candidates will have the opportunity to provide excellent front-line client services to support clients, customers, clinicians, and care-giving colleagues. Duties include, but are not limited to, the following: responding to routine, complex and medical emergency situations in professional manner; answering and directing internal and external calls appropriately; creating accurate day-to-day admitting information through hospital computer system; resolving routine problems and complex situations using appropriate medical terminology, office practices and procedures, and established customer service principles; maintaining safe and accurate money handling practices and abiding by all university privacy standards; and other duties as assigned. Per CCS Rules. The targeted hiring range for this position is $17.00- $21.77 per hour.

Requirements

• High School graduate or equivalent
• 1 year of relevant experience required
• 2-4 years of relevant experience preferred

Nice To Haves

• 2 years of experience in a customer service, healthcare or veterinary care environment preferred
• Background in customer services, insurance verification and/or veterinary practice customer services
• Ability to work in a self-directed manner while interacting with customers, visitors, clinicians, technicians, and all other medical center faculty and staff
• Experience in analyzing and interpreting information and with electronic medical records systems and/or at least experience operating computers

Responsibilities

• responding to routine, complex and medical emergency situations in professional manner
• answering and directing internal and external calls appropriately
• creating accurate day-to-day admitting information through hospital computer system
• resolving routine problems and complex situations using appropriate medical terminology, office practices and procedures, and established customer service principles
• maintaining safe and accurate money handling practices and abiding by all university privacy standards
• other duties as assigned

Benefits

• Eligible Ohio State employees receive comprehensive benefits packages, including medical, dental and vision insurance, tuition assistance for employees and their dependents, and state or alternative retirement options with competitive employer contributions.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED