Customer Service Representative - 2nd Shift

Vector Security and Vector Security Networks Career•Warrendale, PA

1d•Hybrid

About The Position

At Vector Security We Think Big, Do the Right Thing, and Make a Difference Every Day! If this is how you like to work, we’d like to invite you to join our team as a Customer Service Representative - Central Station! We offer great benefits, a competitive salary, and growth opportunities. We think you’ll find what you want here because what we do matters - to us, our customers, and most of all, our team members. Location: Greater Pittsburgh, PA Region (Warrendale) - Hybrid Schedule available after 6 months. Work Schedule: Wednesday - Sunday, 3:00 - 11:00pm 5 weeks of paid training provided (Week 1: M-F, 9am - 5pm, Weeks 2-5: M-F, 3pm - 11pm) Summary: Are you considering changing careers or looking for new opportunities? Our Customer Service Representative position offers the opportunity for growth and advancement.

Requirements

High School Diploma or equivalent
Customer Service Experience
Phone Etiquette
Communication Skills
Computer Literacy and Navigation

Nice To Haves

Dispatch Experience - Preferred

Responsibilities

Process and handle alarm signals accurately and in a timely manner.
Dispatch proper authorities (Police/Fire/EMS) per established procedures.
Respond to inbound calls from customers and vendors.
Place outbound calls to customer or responsible party and provide accurate information so they can make an informed decision regarding their alarm.
Provide top quality customer service over the telephone.
Assist customers with their accounts by updating information.